The retail industry needs strong capabilities to improve price perception without eroding profits and grow ‘share-of-wallet’. Retailers need strong and expert partners to develop advanced revenue management capabilities that will help them defend and grow their position in a rapidly changing industry.

WNS’ revenue management solution helps retailers enhance profit margins with process excellence and intelligent technology platforms. We offer advanced price sensitive forecasting, demand forecasting, analytical services, and asset and pricing optimization that work towards maximizing profits. Our transaction and interaction-based campaign strategies and loyalty management programs help clients to improve credit control and collections.

The WNS Advantage

Our revenue management solutions provide customized tools that cater to our clients’ unique business environments, customer base and operational constraints. We combine our extensive domain experience, proprietary methodology and leading analytics technologies to create solutions tailored to our clients’ specific needs.

Advanced Analytics

Our proprietary suite of performance tools and advanced analytics capabilities help our clients excel in revenue management in versatile ways — competitive intelligence, campaign performance management, loyalty insights, customer segmentation and pricing management.

Process Excellence

Our best-in-class processes enable our clients to achieve the following:

  • Channel-intelligent campaign management
  • Effective root cause analysis for conversion bottlenecks
  • Real-time insights on campaign effectiveness and customer perceptions
  • Tracking of competitive offers and designing rebuttal offers
  • Defining measurement and improvement of service level agreements

Global Delivery Excellence: Our global delivery network provides service excellence that optimizes service and price mix to specific client needs. We deploy common methodologies, tools and assets to seamlessly deliver services to our clients.

"WNS provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio. Our partnership with WNS has become an integral part of our operations and we look forward to maintaining this stability and competitive advantage in a volatile energy market."
Phil Bentley

Managing Director, British Gas

Golden Peacock Innovation Management Award 2016
Services
  • Campaign Management and Individual Lifecycle Marketing
  • Loyalty Management
  • Credit Control and Collections
  • Competition Analysis

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