In today’s digitally competitive retail landscape, back-office operations are no longer an invisible force. They are the new front office with which consumers interact directly, through guided transactions or through self-service. Back-office effectiveness is an integral part of the customer experience today.

Demanding changes bring in tougher challenges. Siloed organizations, limited spend management and poor visibility into enterprise-wide processes still remain. Yet, the need to accelerate service at higher customer expectation levels and lower costs has intensified multifold. Clearly, back-office services need a new playbook that redefines service operations. Technology savviness, automation, resource utilization, smart processes, risk management – the back office needs a strong partner to catapult it from being a mere cost center to a value-adding arm of sustained internal efficiency.

WNS’ one global back-office solution enables simplified, shared global self-service models for Finance and Accounting (F&A), Human Resources (HR), and indirect procurement that drive value beyond cost arbitrage and deliver measurable business outcomes.

The WNS Advantage

Our one global back-office solution provides an end-to-end approach that results in leaner resource requirements, optimized processes and enhanced customer focus. Beyond tactical adjustments, we deliver total cost optimization. Beyond task optimization, we enable end-to-end thinking for consolidated business outcomes.

Our shared services drive operational excellence of transactional processes so that our clients can focus on core business imperatives. Our virtual Centers of Excellence (CoE) transform business processes to deliver specialized services (tax, internal audit, IT architecture, etc.) with expertise.

High-impact Business Value

Our best-in-class global delivery centers have achieved the following for our clients:

  • Spend reduction
  • Reduced cycle times
  • Enhanced talent pool
  • Cash flow improvement
  • No capex spend

High-impact Business Value: We bring our deep knowledge and experience of the retail industry into three core areas of service operations. Our F&A shared services delivers value beyond cost arbitrage and helps the CFO office derive insights for the company to outperform tough market conditions. Our HR shared services support our clients to attract, develop and retain talent to positively impact profitability. Our ‘source-to-contract’ and ‘procure-to-pay’ solutions integrate business, technology and operations to deliver positive business impact in the areas of spend management, cost savings in sourcing and procurement operations efficiency.

Global Delivery Excellence: Our versatile and balanced delivery models of onshore, near-shore and offshore components provide tighter integration, the right skills and cultural alignment to minimize risks.

"WNS has been a trusted partner for us beyond mere transactional BPO services. Over the years, WNS has helped us streamline processes and drive best practices across our F&A function."
Louis Profumo

CFO, Church's Chicken

Businessworld HR Excellence Award 2016
Services

F&A Services

  • Procure-to-Pay (P2P)
  • Record-to-Report (R2R)
  • Order-to-Cash (O2C)
  • Decision Support

HR Management Services

  • Resourcing Services
  • Compensation and Benefits
  • Workforce Administration
  • Talent Management
  • Payroll Administration

Sourcing and Procurement Services

  • Source-to-Contract
  • Spend Analytics and Opportunity Assessment
  • Strategic Sourcing and Category Management
  • Contract Management
  • Procure-to-Pay
  • Tactical and Transactional Procurement
  • Performance and Compliance Reporting
  • Accounts Payable

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