Two trends clearly impact the media and entertainment industry – digitization and convergence, compelling companies to create new business models and innovative approaches to growth. The growing demand for personalized content across multiple devices, popularity of free content, and new technology platforms are radically changing consumption patterns in this industry. Further, media and entertainment companies have to manage complex contracts with artists and other key stakeholders.

WNS’ end-to-end Business Process Management (BPM) services enable media and entertainment companies to keep pace with a changing world. We understand the need for cost-efficient operations, innovative and timely products / services, and a superlative customer experience at all times. Embracing ‘digital’ is no longer a choice, but a must, which comes with its set of complexities. We enable companies to adapt with agility to such complexities and gain competitive differentiation.

With WNS’s solutions and services, a global music and entertainment company reduced royalty processing time, r..
The home video arm of a leading media & entertainment company achieved nearly USD3 Million in annual savings b..
WNS worked with a large global recorded music company to transform its business processes and delivery model, ..

The WNS Advantage

Deep domain expertise and process knowledge

Working with some of the largest media and entertainment companies in the world gives an undisputed advantage in understanding the nuances of the business. We leverage years of industry and process experience, and a large team of digital media experts in delivering new-age cost-effective solutions to clients in this industry.

Analytics to drive actionable insights

Our analytics solutions help media and entertainment companies generate actionable insights and create new revenue streams.

Platform-agnostic and customer-centric solutions

Our modular solutions customized to client requirements are platform-agnostic, leveraging their existing investments. WNS’ solutions are geared to help global media and entertainment companies maintain incisive focus on customer needs, while driving process excellence across the value chain.

Flexible commercial models

Our outcome-based / non FTE and transaction-based commercial and delivery models enable us to invest in end-user driven customer innovation processes and technology improvements. With our offshore, nearshore, onshore delivery formats, our clients get an optimized blend of right price and service.

" We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers. "

Matthew Sabin, Customer Experience & Call Centre Relationship Manager, ARE Media



" We did tremendous efforts together with WNS as our BPO partner for the outsourced Finance processes and tasks. Since we have started the initiative we have achieved a true end to end process environment within the defined scope along the significant improvement not only from a cost reduction but more important on gaining efficiencies and ensured governance within our Finance operations. "

Head of Finance and Accounting of a Leading Media and Entertainment Major

A ‘Leader’ in Gartner’s Magic Quadrant for F&A BPO – 2015
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