Life and Annuity Insurance Digital Transformation Services | Policy Holder & Administration BPO-BPaaS Solution Providers | Outsource Annuities Claims, Customer Service and Contract Administration

Re-imagining Growth in Life and Annuities

Low interest rates and increased awareness among consumers in a dynamic landscape are compelling Life and Annuity (L&A) insurers to re-think their growth and profitability strategies. To respond to changing realities, L&A insurers must innovate with agile product development, online distribution models, and improved Artificial Intelligence (AI) and analytics-driven claims management.

WNS brings extensive experience in L&A, leveraging 2000+ specialists and over 220 actuarial experts, and driving more than 4 million transactions annually. We combine this with deep domain expertise and proven digital transformation capabilities to help insurers re-imagine their operations and drive growth. Our data-to-insights analytical capabilities and solutions underpinned by hyperautomation, AI and Machine Learning (ML), enable insurers to automate underwriting decisions, efficiently support product development, improve sales from digital channels and enhance the claims experience.

WNS is a fully licensed Third-party Administrator (TPA) that offers a pioneering and differentiated “Business Process-as-a-Service (BPaaS)” model. This brings together the latest digital technologies, customized processes, secure infrastructure and global operating model.

Key Accelerator

WNS InVog: Insurance-in-a-Box Solution

An industry-first Insurance-in-a-Box offering, WNS InVog is a unique ‘Platform + Business Process Management (BPM)-as-a-Service’ target operating model. It leverages dynamic digital platforms enveloped in an agile ecosystem to set up (re)insurance operations from the ground up. Designed to deliver sustainable competitive advantage with radically shorter go-to-market time, this modular solution supports core insurance operations while delivering Finance & Accounting (F&A), Human Resources (HR), and analytics and technology services.

Digital-first Services

Making digital acceleration and transformation the lynchpin of service delivery, our L&A outsourcing services combine industry knowledge and process excellence with unique talent, advanced analytics, AI and ML to transform businesses.

Pension Risk Transfer

Onboarding Processing
Customer Call Center
Mailroom Services – Inbound / Outbound
Check Printing
Transactional / Data Processing
Payment Processing
Death Claim Processing

Know More

Agent Services

Licensing & Contracting
Correspondence
Renewals
Terminations
Commissions
Special Compensation

Policy Acquisition Services

Sales Support
Conversion
Underwriting Support
Quote Acceptance
Customer Enquiries
Pre-screen & Capture
Follow-up
Delivery Requirements
Policy Issue

Administration Services

Name, Owner & Beneficiary Changes
Assignment & Collaterals
Reinstatement & Quotes
Fund Switch
Policy Loans
Withdrawals
Dividends
Policy Surrenders
Maturities
Settlements
Gone-away

Pay-out Services

Claims Setup
Examination
Review
Settlement
Correspondence
Tax Compliance

Billing Services

Premium Billing
Receivables & Collections
Lockbox
Premium Mode Changes
Bank Changes

Finance & Accounting Services

Transactional Finance
Technical Accounting
Financial Reporting
Regulatory Reporting
Treasury
Financial Planning & Analysis (FP&A)
Investments
Taxation
International Financial Reporting Standards (IFRS)

WNS Advantage

Industry Knowledge and Experience:
WNS has more than 15 years of experience working with diverse portfolios in the insurance industry. Our experience spans multiple regions and all lines of business. WNS’ team of insurance professionals manage complex, end-to-end and outcome-driven processes. Our teams comprise specialized general agents, actuaries and data scientists who operate across the globe.
Hyperautomation:
Digital transformation at WNS is underpinned by domain-led hyperautomation, advanced analytics and in-depth process knowledge. We drive new efficiencies, enable faster end-to-end transformation and shorter time-to-market with our digital accelerators, and insurance-in-a-box and broking-in-a-box solutions.
Robust Regulatory Know-how:
Our versatile experience of working with different regulatory frameworks across the globe ensure stringent information security measures and data privacy. We manage compliance and operational risks with management frameworks, regulatory compliance and reporting, and mandatory compliance training for employees.

WNS Named a ‘Leader’ in ISG’s Provider Lens™ for Insurance 2023

ISG continues to recognize WNS as a ‘Leader’ in the ISG Provider Lens™ for Insurance Services 2023 across the following service lines and regions:

A Leader in Life & Retirement (L&R) Insurance BPO Services in North America and Europe
A Leader in Life & Retirement (L&R) Insurance TPA Services in North America

“WNS is a pioneer in L&R services, leveraging its actuarial services expertise to gain clients.” - Ashish Jhajharia, Lead Analyst, ISG Research

To download the report,

click here

Awards & Recognition

A ’Leader’ in NelsonHall’s Vendor Evaluation and Assessment Tool (NEAT) for Life & Annuity Pensions Business Process Services (BPS) 2020

A ‘Leader’ in the ISG Provider Lens™ Insurance BPO Services U.S. Quadrant Report for 2020 in Life and Retirement (L&R)

A ’Major Contender’ in Everest Group’s Insurance Analytics and Insights (’A&I’) Third-party Services PEAK Matrix® Assessment 2020

A ’Major Contender’ in Everest Group’s Life and Pensions Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ 2019

Stevie International Business Awards 2019 for Best New Product or Service of the Year in Insurance Solution (Gold Award)

A ‘Market Leader’ in ISG’s Provider Lens™ Digital Insurance BPO Services U.S. – ‘Leader’ in Life & Annuity TPA Services and ‘Leader’ in Domain Expertise, End-to-End Capabilities, Digital Transformation Services and Mature Automation Ecosystem 2019

Life and Annuity Insurance Services