Insurance
We partner with more than 70 global insurers, re-insurers, brokers and InsurTech companies to accelerate digital transformation. We annually manage 30 million+ claims transactions, claims spend worth USD 13 billion and underwriting transactions over 10 million. Our deep industry knowledge, leading-edge technology and analytical solutions, and integrated digital operating models help insurers scale faster and respond to changing market conditions. Our digital-first insurance BPM solutions improve risk mitigation, reduce indemnity spending, lower cost of service and enable superior customer experience.
400+Analytics Programs Delivered
600+Actuarial & Analytics Specialists
11,500+Insurance Specialists
300+Digital Transformation Programs in Production
A property insurance policy quote-to-buy solution that limits the policy-buying process to just three easy steps
A unique ‘Platform + BPM-as-a-Service’ target operating model for (re)insurers
A blockchain-enabled risk syndication solution to drive increased transparency and cooperation
A WNS EXPIRIUS and Lightico partnership to offer P&C insurance buyers a frictionless journey
A cutting-edge mobility solution for insurance brokers and financial advisors to boost CX
An intelligent workflow management tool for the effective administration of claims and policies
An RPA-based solution that automates the end-to-end adjudication process of claims
High-performance actuarial modeling solution for risk-informed decision support
Enhance contact center operational agility with a smart voice capture solution
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Business Unit Head, Insurance
Manuel Rodriguez Vera is responsible for the strategy, growth initiatives and financial performance of the Insurance business unit. He brings over two decades of industry experience in Insurance and Financial Services. He has worked with some of the largest players in the Insurance sector, including Allianz, Zurich, Aon Plc, CNA and GE Insurance. Throughout his career, Manuel has held senior leadership roles, including Chief Operating Officer, Chief Information Officer and Global Head of Transformation, managing large teams and complex projects across multiple geographies. He holds an Engineering degree from the University of Puerto Rico and an MBA from the Wharton School of Business.
WNS’ Image Analytics Drives Accurate Claims Assessment of Rooftop Damages
Digital-first Approach Helps Insurer Manage Underwriting Volumes During Crisis
Digital Accelerators Lead to Improved CX for a Global Insurance Company
The insurance intermediary sector, which includes agents, brokers and Managing General Agents (MGA), is undergoing profound changes spurred by market dynamics, economic volatility and global risks such as climate change and cybercrime. Insurance intermediaries must utilize data-driven insights to offer proactive risk management solutions beyond traditional risk placement processes.
WNS leverages extensive industry expertise, cutting-edge technology and integrated digital operating models to enable the insurance intermediary sector to scale rapidly and adapt to evolving market conditions. We continue to strategically invest in building proprietary solutions and foster alliances with InsurTechs.
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ISG continues to recognize WNS as a ‘Leader’ in the ISG Provider Lens™ for Insurance Services 2023 across the following service lines and regions:
“WNS is a preferred partner because of its insurance-in-a-box offering, partnerships and creative pricing.” - Ashish Jhajharia, Lead Analyst, ISG Research
WNS is positioned as a ‘Leader’ in the Everest Group Digital Platform and Augmentation Suite (DPAS) in Insurance BPS PEAK Matrix® Assessment 2022. The report highlights WNS’ strengths in three key areas – industry expertise, analytics prowess and hyperautomation capabilities.
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In the U.S. report, WNS’ focus on digitally driven transformation across the P&C claims value chain and strategic partnerships with carriers have been highlighted in the Property & Casualty (P&C) services quadrant. In the Life and Retirement (L&R) quadrant, WNS has been recognized for its strong digital and analytics focus, and its strong business process expertise. In the L&R TPA services quadrant, WNS has been cited as a mature outsourcing service provider that offers insurance TPA customers a unique BPaaS solution – WNS InVog – that supports the life insurance value chain.
In the Australia report, WNS has been named a P&C quadrant leader for its domain experience in the Australian P&C market, strong client portfolio and wide range of service offerings covering the end-to-end P&C processes. Additionally, the longevity of WNS’ P&C insurance services in Australia, significant workforce focused on the geo and high-impact outcomes delivered for clients in the country are cited as the company’s strengths. To read the detailed reports, click here
NelsonHall has named WNS as a ‘Leader’ for Property & Casualty (P&C) Operations Transformation in all market segments – New Business Setup / Underwriting Capability, Customer / Distribution Service Administration Capability and Claims Administration Capability.
Along similar lines, NelsonHall has also placed WNS as an overall ‘Leader’ in Life, Annuities & Pension (LA&P) Operational Transformation NEAT where WNS has been recognized for its capability to transform and digitalize LA&P insurance business processes across the value chain of new business setup, underwriting, customer acquisition and administration, life claims administration and distribution management. To read the detailed reports, click here
A 'Leader' in ISG Provider Lens™ Insurance Services 2023 for US in P&C, L&R and L&R TPA
A 'Leader' in ISG Provider Lens™ Insurance Services 2023 for Europe in P&C and L&R
WNS Recognized as a ‘Leader’ and ‘Star Performer’ in Everest Group’s Property & Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023
A “Major Contender” in Everest Group’s Life and Pensions Insurance BPS/TPA — Service Provider Landscape with Services PEAK Matrix® Assessment 2022
A “Leader” in NelsonHall’s NEAT for Commercial Property and Casualty Insurance Operations Transformation 2022
WNS Wins Two 2021 ISG Digital Case Study Awards™ for Digital Transformation enabled for Aviva and a U.K.-based financial services provider
A ‘Leader’ in NelsonHall’s NEAT for Life, Annuities & Pension: Operational Transformation 2021
A “Leader” in ISG Provider Lens™ Insurance Services 2021 Quadrant Report for Australia in P&CA “Leader” in NelsonHall’s Vendor Evaluation Assessment Tool (“NEAT”) for Life, Annuities and Pension: Operational Transformation2021
A “Leader” in ISG Provider Lens™ Insurance Services 2021 Quadrant Report for US in property and casualty insurance (“P&C”), life and retirement insurance, and retirement insurance third-party administrator
A “Leader” in Everest Group’s P&C Insurance — Service Provider Landscape with Services PEAK Matrix® Assessment 2021
A ‘Leader’ in ISG Provider Lens™ Insurance Services 2021 Quadrant Report for Australia in P&C
WNS recognized as an overall ‘Leader’ in Life, Annuities & Pension (LA&P): Operational Transformation in NelsonHall’s 2021 NEAT evaluation
“Our team at Convex is excited to be building the ‘insurance company of the future’ free from legacy systems and processes. We believe WNS has the operational excellence needed to support the execution of our business strategy. We are building a platform which is flexible, scalable and efficient, and WNS will be a great partner to support us on our journey.”
“WNS is a prominent name among the leading players in the P&C insurance BPS market and has subsequently featured as a Leader in Everest Group’s P&C insurance BPS PEAK Matrix 2022®. Its continued market strength is a result of its ingrained domain expertise, which also translates in its digital solutioning capabilities. With a strong focus on becoming a preferred digital transformation partner in this market, it continues to correspondingly align its value proposition through innovative in-a-box offerings, end-to-end servicing capability, and modern commercials. Further, its attempt at diversifying its client base beyond the traditional carrier segment and servicing niche client categories, particularly the Lloyd’s’ syndicates, InsurTech, and brokers puts it in a favorable position to capitalize a broader expanse of emerging market opportunities.”
“WNS understands the insurance industry and the complexities of Mosaic’s unique model as an insurer combining Lloyd’s syndicate and agency serving a variety of capital partners. This alliance helps us stay nimble, grow efficiently across geographies, and bring the best solutions to our clients as we develop.”
“We wanted a safe pair of hands to support our global MGU operations and deliver consistent performance requiring deep understanding of both Lloyd’s and agency operations. WNS differentiates itself through a stable, experienced workforce, performance improvement capabilities, and a flexible delivery model.”
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Corporate SVP & Chief Growth Officer, Insurance & Banking
Senior Vice President, Growth Leader for Insurance, North America
Senior Vice President, General Insurance and Life & Pensions, UK & Europe
Senior Vice President, Lloyd’s and London Market, UK & Europe
Corporate Vice President, Insurance, North America
Corporate Senior Vice President Insurance UK & Europe
Chief Growth Officer, Insurance and Banking, Asia Pacific