Co-creating the ‘Next’ in Insurance

There has been a rapid change in the insurance industry, driven by digital, demanding customer expectations, agile competitors, evolving regulations and innovative business models. These factors are both individually and collectively powering a dramatic shift. While companies need to satiate digitally-savvy customers’ appetite for innovative and personalized products and services, they also have to contend with the growing footprint of InsurTech companies and technology giants – which are at the center of the industry’s transition (from traditional protective products) to tech-led preventive services.

Just as companies were striving to adapt to the changed landscape, the COVID-19 disruption has further moved the goalposts. As the industry focuses on recovering operations, low growth in premiums and a significant surge in claims can adversely impact the business. The pandemic crisis has necessitated that companies aggressively and expeditiously move towards digitalization, and leverage smart automation and analytics to drive intelligent and resilient operations.

WNS partners with 50+ global insurers, reinsurers, brokers and InsurTech companies to drive holistic transformation across the Property and Casualty (P&C), and Life and Annuity (L&A) value chains. Our ever-expanding capabilities across domain, technology, analytics and process, coupled with a consulting-led operating model have positioned us to help clients manage accelerating business disruption and improve competitive positioning. Our unique Insurance-in-a-Box (Platform + Business Process Management as-a-Service) target operating model helps to co-create agile and future-ready insurance companies.

WNS’ digital-led insurance services help businesses scale faster and respond quickly to changing market conditions, achieve improved risk mitigation, reduce indemnity spends, lower cost of service and enhance end-customer experience.