Insurance BPO | Insurance Outsourcing Services

Co-creating the ‘Next’ in Insurance

There has been a rapid change in the insurance industry, driven by digital, demanding customer expectations, agile competitors, evolving regulations and innovative business models. These factors are both individually and collectively powering a dramatic shift. While companies need to satiate digitally-savvy customers’ appetite for innovative and personalized products and services, they also have to contend with the growing footprint of InsurTech companies and technology giants – which are at the center of the industry’s transition (from traditional protective products) to tech-led preventive services.

Just as companies were striving to adapt to the changed landscape, the COVID-19 disruption has further moved the goalposts. As the industry focuses on recovering operations, low growth in premiums and a significant surge in claims can adversely impact the business. The pandemic crisis has necessitated that companies aggressively and expeditiously move towards digitalization, and leverage smart automation and analytics to drive intelligent and resilient operations.

WNS partners with 50+ global insurers, reinsurers, brokers and InsurTech companies to drive holistic transformation across the Property and Casualty (P&C), and Life and Annuity (L&A) value chains. Our ever-expanding capabilities across domain, technology, analytics and process, coupled with a consulting-led operating model have positioned us to help clients manage accelerating business disruption and improve competitive positioning. Our unique Insurance-in-a-Box (Platform + Business Process Management as-a-Service) target operating model helps to co-create agile and future-ready insurance companies.

WNS’ digital-led insurance services help businesses scale faster and respond quickly to changing market conditions, achieve improved risk mitigation, reduce indemnity spends, lower cost of service and enhance end-customer experience.

WNS Named a ‘Leader’ and ‘Star Performer’
in Property and Casualty Insurance BPO
By Everest Group

A leading global insurer reduces operating costs by GBP 1.3 Mn

Case:

WNS helped reduce operating costs by building an advanced middle-office Center of Excellence for the client

Related To: Insurance Insurance Provider Set-up

A multi-line insurer increases debt recoveries by 30%; reduces time taken for claim settlement by 40%

Case:

By re-engineering processes, WNS made a significant impact on the client’s bottom-line and reduced claim lifec..

Related To: Insurance Industry General Insurance

A leading insurance provider improves operational efficiencies and accuracy of actuarial reporting

Case:

WNS took over a large part of the reporting and actuarial requirements, allowing the client to focus on strate..

Related To: Life Insurance Insurance

ISG recognizes WNS as a ‘Leader’ in its ISG Provider Lens^TM Quadrant Report for the U.S. and Archetype Report for Digital Insurance BPO Services 2019

In the Buyer Archetype Report, WNS has been recognized as a ‘Leader’ for the following client archetypes:

Conventional Buyers
Bot Deployers
Digitally Progressive Buyers
Integrated Solutions Buyers

In the Quadrant Report, WNS has been recognized as:

A ‘Leader’ for Property & Causality Insurance Services
A ‘Leader’ for Life & Annuity TPA Services
A ‘Rising Star’ in Buyer Quadrant Report for Life & Annuity Digital Services

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The WNS Advantage

Expertise in high value complex processes

We possess deep expertise in delivering actuarial services, adjudication, subrogation and other complex high value processes that can help accelerate companies on the path to outperformance.

Insurance-in-a-Box

We offer back-office support and end-to-end capabilities for new product introductions, new sales channels and new geographies. We enable ‘shell’ companies to enter niche markets or provide niche products.

Deep Dive

Flexible commercial models

Our commercial models are flexible in every aspect—from scope, pricing, to scale and involve risk sharing. We customize solutions to fit the needs of insurance clients.

Right-shoring

We have presence across various countries in the Americas, Europe, South Africa and Asia, which allows us to provide the best combination of onshore, offshore and nearshore delivery capabilities.

Embedded Analytics

We embed analytics in client processes to provide insurance companies actionable insights to translate trends and opportunities into profitable growth, beyond efficiency gains.

Consultative, transformative delivery model

We employ a fix, shift and transform delivery model and not a lift and shift or "your mess for less" model. Our deep process expertise helps us optimize existing client processes.

Services

Property and Casualty Life and Annuities Actuarial Brokerage Services Analytics Anti-money Laundering and Know Your Customer Regulatory Compliance & Risk Reporting Third-party Risk Management Fraud Management Services Credit Risk Management and Underwriting Services Fraud and Risk Analytics Model Risk Management Claims Management

Solutions at a Glance

WNS TRAC™ is a consolidated suite of comprehensive, next-generation technology solutions for managing complex business processes for our clients across industries. WNS’ Insurance TRAC leverages a decade-long domain expertise to help insurers maximize the value from new technologies, embed the power of analytics, develop new operating models, and improve processes and governance.

DEEP DIVE

Broker Connect Broker Connect is a state-of-the-art mobility solution, which meets all the requirements of insurance brokers and financial advisors. This mobile app has a host of features such as real-time status update / push notifications on new policy set-up as well as policy amendments. What’s more, brokers can call up their customers through Broker Connect, ensuring enhanced customer experience.DEEP DIVE WNS’iPASWNS’iPAS is an Insurance Policy Administration System Integrator that helps in end-to-end lifecycle management of insurance policies. It offers a unified view of operations spread across multiple geographies with real-time distribution of work to manage high-transaction volumes. DEEP DIVE

eAdjudicatoreAdjudicator - A cutting-edge solution that automates the end-to-end adjudication process of various types of claims. Driven by robotic process automation and analytics, it factors in in-built rules and models for processing claims. The automation process improves the insurer’s claims settlement rate with enhanced efficiency and accuracy. eAdjudicator works as an independent platform, and also as a bolt-on over legacy adjudication engines.DEEP DIVE

WNS Actuarial Proprietary PlatformThis WNS’ Actuarial Proprietary platform creates a central repository for all assets including assumptions, facts, scenarios and supporting data. It enables the creation of business rules to extract data and create asset files for actuarial modeling software.DEEP DIVE

WNS’ Customer Experience Analytics SuiteWNS’ Customer Experience Analytics suite for insurance companies is designed to transform customer experience. The solution addresses barriers to enhanced customer experience at every touch point across the customer journey, by focusing on customer-oriented and operational metrics.DEEP DIVE