Order-to-cash (OTC) transformations have helped global companies benefit from the plugging of revenue leakages, improved order fulfilment, and cost and working capital optimization— all of which have an impact on profitability. The advent of Big Data and automation, improved credit process, collections management with real-time analytics are resulting in reduced bad debts.
However, many companies find OTC processes quite complex due to a wider and diverse portfolio of customers with increased expectations of customization in the entire process. Globalization and consolidation of businesses have led to increased requirement for standardization and automation of processes across the value chain.
WNS understands the complexities and dynamics of OTC processes and offers end-to-end services that make the processes smarter, faster and more effective.