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CLIENT STORIES WNS provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio. Our partnership with WNS has become an integral part of our operations and we look forward to maintaining this stability and competitive advantage in a volatile energy market.
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Managing Director, British Gas
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HR-Analytics
Analytics

HR Analytics

There is a growing demand for HR analytics as organizations focus on informed decision-making to improve their ability to hire and retain talent, forecast future workforce needs and create customized training programs. In today's competitive market, coupled with a massive talent crunch for key positions, HR is seen more as a strategic partner than a support function, and with a critical role to play in the company’s success.

WNS supports organizations in meeting their HR objectives through comprehensive analytics service offerings for HR functions. We enable our clients to outperform by providing insight-based analytics to take their key human capital decisions, and help them achieve increased efficiencies and improved employee satisfaction.

The WNS Advantage

WNS’ leadership has been proactively focusing on the evolving HR analytics trends and practices. The goal is to strategize and strengthen the pillars of HR through a highly sophisticated HR analytics service delivery model. 

  • Analytics CoE – We have the capability to quickly set up an HR analytics Center of Excellence providing niche consultative analytics services and delivering HR projects
  • Multi-Technology experience – Our experience of providing HRO services through global platforms makes it easy to implement data integration and deployment of Business Intelligence tools and data models across various EDM systems. This results in reduced cost and quick deployment
  • Next Gen models – Our agile and next-level HR analytics help build decision constructs for business leaders and use data modeling to improve decision-making. We also provide scenario-based predictive and ‘What-if’ models for key stakeholders by using statistical methods to reflect upon future state
  • Analytics talent – We seed client engagements with the help of our data scientists and our functional HR expertise that form a part of the HR Center of Excellence. This enables rapid deployment of requirements to the proposed delivery model
  • Flexible engagement model – We provide a highly flexible engagement and pricing model based on evolving client needs, business requirements and priorities. The engagement model can be project-based, ongoing-relationship / outsourcing-based, which could be either part of a larger HR outsourcing arrangement or analytics-as-a-standalone service. We also provide smart pricing models like ‘output-based variable pricing, outcome-based / gain-share model and the traditional input-based (FTE-based) model.
"We selected WNS because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence. During our rigorous selection process, WNS showed us their flexibility and significant analytics capabilities by developing a fine-tuned customized business solution. "
Jim Bechtold

SVP, Reimbursement and Government Affairs, Biomet
A ‘Major Player’ in the IDC MarketScape: Worldwide Business Analytics BPO Services Report 2014
Solutions at a Glance
Workforce Analytics Our suite of offerings, including on-demand dashboards, current workforce trends, key performance indicators and workforce performance views help clients in getting the right insights for making the right decisions.
Employee Attrition Analytics We use predictive analytics techniques such as regression, discriminant analysis, neural networks and decision trees to help clients in forecasting the propensity of employee attrition. It enables early warning signals that can drive employee retention strategies.
Compensation Analytics Our solutions enable clients to analyze, compare and contrast salaries and bonuses with industry benchmarks. The analysis helps clients develop an understanding of how compensation impacts performance, ensure that compensation is equitable and consistent across roles, and design strategic variable compensation with the organization's objectives and goals.
Text Analytics The Text Analytics solution derives high-quality information from text based on employee satisfaction surveys, feedback and comments on quarterly / annual performance management data. This helps clients in identifying critical business issues such as:
  • Employee mood and main concern areas
  • Employees’ and managers’ expectations around job, pay and appraisal
  • Performance measures and improvement models
Learning Analytics Learning analytics services complement our talent analytics and predictive services programs by extracting insights from HR Big Data. We use advanced statistical techniques to find the hidden patterns, helping clients anticipate, rather than react.
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