Banking and Financial Services

The banking and financial services (BFS) industry is experiencing significant turmoil due to heightened regulatory environment and changing customer behavior. Also, shrinking demand, globalization and competition are driving the industry to aggressively look at data, drive analytics and ignite profitable growth.

WNS’ advanced analytics solutions enable BFS clients to outperform challenges such as rising customer acquisition costs and declining customer satisfaction. We use industry-specific analytics tools and methodologies to deliver a comprehensive range of analytics services to clients.

A leading US bank improves retention rate of its mortgage customers by 18%

Case:

In addition to improving retention rate, WNS’ regression model helped save USD 200,000 in mailing costs, reduc..

Related To: Mortgage Banking Mortgage Re-financing Legal Processing

A US-based financial services provider maximizes ROI through cross-sell analytics

Case:

WNS’ analytics-based framework widened the client’s customer reach and created bottom-line impact of approx. U..

Related To: Corporate Finance and Accounting Operations

A leading US bank reduces customer attrition by 12%

Case:

WNS’ analytics model helped accurately predict mortgage defaulters, enabling the bank to reduce customer attri..

Related To: Customer loyalty Customer Support

The WNS Advantage

WNS is one of the leading providers of analytics services to the banking and financial services (BFS) industry. Our customer-centric approach, deep domain expertise, global delivery network and strong focus on operational excellence, combined with innovative analytics solutions, enable BFS clients to drive outperformance in their businesses.

More than a decade of core BFS experience. Over 2,000 BFS domain experts with an analytics and research practice of more than 300 resources.
Trusted service partner for over 20 of the world’s leading banking and financial services clients
More than 200 advanced analytics projects, over 300 data management, reporting and visualization projects executed per year across consumer, retail and commercial banking; and wealth, asset management and investment banking
Specialized skill-sets in various sub-domains of financial services – staff certified on FINRA, ABA, CRA, Series 6 & 7, FCRA

" WNS has enabled our team to deliver high quality files within tight deadlines to make sure that now we are able to execute much more number of campaigns with much improved response rate. The campaign model and training framework created by WNS are now employed at our end to upskill our resources I wanted to express my sincerest appreciation to the entire WNS team for assisting us with delivering our CPU model early. We got a great initial response to our PWM campaigns, first few sales average $5000 of revenue on each sale "

A Leading Retail Bank

A 'Leader' in Analytics and Reporting BPS in Banking NEAT: Reporting Focus, Analytics Focus, Overall, Compliance Focus 2015

Services

Risk analytics

Our risk analytics solutions span the entire spectrum of the BFS industry – retail banks, commercial finance, capital markets, asset management and investment banks. Our risk analytics services include:

Fraud analytics to detect identity frauds, credit card frauds, mortgage frauds as well as designing of predictive scorecards, based on trends and patterns
Operational loss modeling to predict likely operational losses based on assessment of likelihood and severity of operational losses
Scorecard development and validation, estimation of risk parameters such as Probability of Default (PD), Loss Given Default (LGD) and Exposure at Default (EAD) as well as economic capital modeling

Portfolio analytics

We help clients mitigate portfolio risks by identifying internal drivers (such as default rate, loss rate) and external macro-economic drivers (such as exchange rate, lending interest rate) that drive portfolio risk metrics and forecast for risk controls. Our portfolio analytics solutions enable clients to maintain a desirable portfolio risk profile and optimize portfolio performance.

Collection analytics

We enable BFS clients to build advanced debt collection strategies by developing propensity models at various stages of the end-customers’ delinquency. We consider diverse attributes like customers’ historical data, transactional history, demographics, firmographic data, and external data and develop logistic regression models, survival models to accurately predict the customer payment behavior.

Customer analytics

Our customer analytics helps clients acquire new customers, identifying customers at risk of attrition and designing segment-based retention strategies. Analytics also enhances customer engagement with the client’s products and services through cross-sell / up-sell propositions.

DEEP DIVE

Our solutions also include data services, digital and contact center analytics services.

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