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Implementing a Digitally Integrated Operations Model

Dec 03, 2021

AUTHOR(s)

Everest Group Research

 

Summary

Organizations today are constantly looking for transformation opportunities across business units and core operating processes. In order to fully realize their long-term goals and unlock the true potential of their investments, it’s imperative to break down organizational silos and enable cross-functional collaboration. A digitally integrated operations model enables businesses to adopt a more holistic approach to address operational challenges, reduce cost of operations, enhance customer experience, and ensure governance and security.

This study by Everest Group, sponsored by WNS, covers:

  • The architecture and characteristics of a digitally integrated operations model

  • Operational requirements from a transition and governance perspective with expected business outcomes

  • In-depth focus on the insurance industry and understanding the challenges for both traditional and greenfield insurers

  • The success story of how Convex Group, a greenfield insurer headquartered in Bermuda, implemented this model, and the resulting business impact