May 27, 2015
AUTHOR(s)
A WNS Whitepaper
The conventional warranty management approach fails to address the complexities of the warranty ecosystem
A centrally-located and administered or “closed loop” warranty management system is an optimal solution that can solve challenges and complexities in the warranty lifecycle
A closed loop system automates and integrates all processes and departments in the chain, eliminates ineffective and wasteful processes and detects fraudulent warranty claims
Successful implementation requires a step-wise solution approach, the right partner and targeting incremental benefits
Customer expectations are at an all-time high, and business challenges are increasing multi-fold. Warranty is a critical component of a product strategy and a competitive differentiator. A conventional approach to warranty management fails to address this business necessity.
To gain a competitive advantage, boost revenues, and to improve regulatory compliance, organizations need to overcome existing complexities in their warranty cycle. This whitepaper explains how your organization can move away from conventional methods and build a ‘closed loop’ warranty management system with the right mix of analytics and technology.
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