The rapidly and widely changing expectations of the digital-savvy millennials are driving every new trend in the disrupted travel industry
Travel brands now not only need to facilitate seamless transactions across multiple devices and channels, but also promote meaningful personal engagements based on analytics
WNS’ tech-enabled and analytics-driven travel solutions are well equipped to deliver differentiated and personalized experiences to the nextgen customers
Millennials’ high affinity toward digital technology has transformed the way they plan, research and spend for their travel. From booking tickets and pre-travel formalities to in-travel experience and post-travel services – the nextgen travelers expect a world of convenience enabled by technology. This drives them to design and customize their journey on the go. To meet such expectations and win millennials’ brand loyalty, the travel companies need to adopt a proactive customer service approach and connect with consumers at multiple levels and channels, driving real-time personalized experiences. Besides, the travel brands should also keep an eye on the latest technology trends in this disruptive era, and find ways to apply them in their customer journey to deliver the ultimate travel experience.
WNS’ state-of-the-art solutions can help clients create superior travel experience for their nextgen customers!
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Customer Experience
03 December 2021
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