AUTHOR(s)
Everest Group
Analysis Company
WNS has been recognized as a ‘Leader’ in Everest Group’s Lending Services Operations PEAK Matrix® Assessment 2024, reinforcing its differentiated capabilities and proven outcomes across the lending value chain. The recognition is based on a rigorous evaluation of 30 global service providers across the parameters of market impact and vision and capability.
Amid a volatile macroeconomic environment characterized by high interest rates, shrinking consumer activity and shifting borrower demographics, lenders are under increasing pressure to streamline operations and modernize experiences. WNS is enabling this transformation through AI-powered, domain-led solutions.
The report highlights WNS’ comprehensive portfolio across the lending lifecycle, underpinned by Generative AI (Gen AI)-enabled accelerators. Strategic partnerships have further amplified its capabilities, resulting in the development of a Mortgage-as-a-Service solution, enhanced with hyperautomation and analytics.
Proprietary innovations such as GARI and KnowRA+ are also highlighted for their ability to enhance accuracy and reduce technical dependencies through Gen AI-based data extraction and summarization. The report further recognizes WNS’ strategic focus on expanding its delivery footprint and scaling AI-led transformation to elevate digital maturity across lending operations.