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ALM Media, LLC

Josh Gazes, Senior Vice President – Operations

British Gas

Jess Johnson, Head of Operational Excellence

Mosaic Insurance

Mitch Blaser, Co-CEO

Mosaic Insurance

Krishnan Ethirajan, COO

Oxford Nanopore Technologies

Jason Hendrey, Senior Director, Global Customer Services

WS Audiology (WSA)

Christof Steube, Director of Finance Excellence

Kiwi.com

Leonard McCullie, Director, Vendor Management

Kiwi.com

Petra Reiter, Vice President, Customer Services

Flight Centre

Aaron Fadelli, Business Leader

Healius Pathology

Alex Cook, Head of Finance Operations

Varo Bank

Breanna Rivers, Partner Performance Manager

Yorkshire Building Society Group (YBS)

Jessica Lockwood, Process Automation Manager

WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

United Airlines

Chris Kenny, VP and Controller

GFG Alliance

Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

Energy Australia

Steve Corden, Outsource Operations Leader

Delaware North

Christopher Lozipone, Senior Vice President and Global Business Services Head

Moneycorp

Nick Haslehurst, Chief Financial & Operating Officer

Prodigy Finance

Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

ML Revenue Leakage Prevention: Transaction Accuracy Case Study

Read | Mar 28, 2023

AUTHOR(s)

A WNS Perspective

Key Points

  • Mining and manufacturing major GFG Alliance was looking to prevent duplicate transactions by adopting a next-gen duplicate detection solution

  • WNS deployed the machine learning-led duplicate detection solution DoppelSkanner to efficiently identify duplicate transactions

  • The DoppelSkanner-powered solution substantially eliminated the risk of duplicate transactions and also helped save time spent by quality audit teams

FAQs

1. What is duplicate transaction detection and why is it important for revenue leakage prevention?

Duplicate transaction detection is the process of identifying repeated or potentially duplicate financial transactions before they result in unnecessary payments or accounting errors. It is important for revenue leakage prevention because undetected duplicates can increase costs, distort financial records, weaken controls, and create avoidable financial losses across finance and accounting operations.

2. How does machine learning identify duplicate transactions more accurately than manual reviews?

Machine learning duplicate detection analyzes large volumes of transaction data and identifies similarities across invoices, payments, vendors, amounts, dates, and other transaction attributes. Unlike manual reviews that can be time-consuming and inconsistent, machine learning can recognize complex patterns and potential duplicates at scale, helping organizations improve detection accuracy and reduce missed financial discrepancies.

3. What are the common causes of duplicate transactions in finance and accounting processes?

Duplicate transactions can occur because of manual data-entry errors, repeated invoice submissions, inconsistent vendor information, multiple systems processing the same transaction, or inadequate validation controls. High transaction volumes and fragmented finance processes can make these issues difficult to identify manually, potentially resulting in duplicate payments, inaccurate financial records, and unnecessary operational costs.

4. How can AI-powered duplicate detection improve transaction accuracy and audit efficiency?

AI duplicate detection can automatically analyze financial transactions, compare relevant data attributes, and identify potentially duplicated records more efficiently than manual checking. By reducing repetitive review activities and highlighting suspicious transactions for further investigation, AI helps finance teams improve transaction accuracy, strengthen financial controls, streamline audit processes, and focus resources on higher-value activities.

5. What business benefits can organizations achieve by preventing duplicate payments and revenue leakage?

Revenue leakage prevention helps organizations reduce unnecessary financial losses caused by duplicate payments, transaction errors, and weak financial controls. By identifying potential duplicates earlier, businesses can improve payment accuracy, protect revenue, strengthen compliance and audit readiness, reduce manual investigation efforts, and improve overall efficiency across finance and accounting operations.

6. How does WNS DoppelSkanner help enterprises detect duplicate transactions and reduce financial risk?

WNS DoppelSkanner is an AI and machine learning-based solution designed to help enterprises identify duplicate transactions more effectively. By analyzing transaction data and detecting potential duplicates, it supports stronger financial controls, reduces the risk of duplicate payments, minimizes revenue leakage, and enables finance teams to investigate exceptions more efficiently.

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