Digitizing a Complex Financial Process Lends Crucial Support in High-volume Seasons for Yorkshire Building Society (YBS)

Key Points

• The financial services provider Yorkshire Building Society was looking to digitize its labor-intensive process for individual savings accounts amalgamation requests

• Yorkshire Building Society and WNS co-created a technology solution to automate the process for amalgamation requests

• The new operating model expedited the process, dramatically improved operational capacity and eliminated manual errors