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Perspectives | Case Study

2024 ISG Case Study Research: Delaware North Streamlines F&A Operations with RPA-led Transformation

Read | Apr 16, 2025

AUTHOR(s)

A WNS Perspective

Key Points

  • Delaware North, looking to drive efficiency across its Finance and Accounting (F&A) operations, partnered with WNS to automate manual processes leading to a reduction in errors through an end-to-end transformation program across 11 projects.
  • Recognized as a Case Study Standout by ISG, the initiative involved RPA-led standardization and integration, touchless journal processing and automation across invoice generation, journal entries and late request handling.
  • ISG highlights the impact of this transformation in driving productivity, accelerating journal cycles and enhancing automation across core F&A processes.
  

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Related To: RPA