Data automation and domain-led strategies are re-shaping how information services companies operate, driving resilience and scalability. A recent global analytics study by Forrester Consulting, commissioned by WNS, offers an insightful perspective: 94 percent of hi-tech firms surveyed have already integrated Machine Learning (ML) into most of their platforms and apps. However, 59 percent are still struggling with a lack of maturity in the data management technology.

The impact? Content and information publishers are falling back on manual processes for research and data collection and management. Such processes cannot keep pace with today’s explosive data proliferation that demands real-time processing to extract meaningful contexts, patterns and trends.

Firms need a more robust approach to harness new technologies and hone raw information into a competitive edge. Collaborating with experienced partners with expertise in crafting bespoke digital solutions and delivering measurable outcomes across the value chain is the way forward.

Data Management in the Age of Hyperautomation and Generative AI

According to Gartner, 80 percent of executives acknowledge the potential of automation in business decision-making. Such automation not only streamlines operations, it provides invaluable insights into audience preferences and behaviors. The result? More impactful content strategies and enhanced customer engagement. At an operational level, automation streamlines content distribution, saving valuable time and reducing human error.

Transitioning from legacy systems to digital platforms may seem daunting. However, hyperautomation offers a promising bridge. It employs agile and modular solutions, fostering innovative transformation while ensuring business continuity. Hyperautomation can be leveraged to create end-to-end, bespoke workflow management platforms that provide an integrated performance view.

More recently, Generative Artificial Intelligence (Gen AI), with its ability to create content from simple prompts, signifies a noteworthy evolution in data management.

The Imperative of Domain Expertise

With AI tools proliferating at breakneck speeds, domain expertise has never been more crucial. Consider Gen AI. It is powerful, no doubt, but it achieves its full potential when grounded in industry-specific knowledge.

Data automation in content publishing necessitates the creation of algorithms and workflows tailored to industry-specific challenges and audience preferences. It is vital to have experts steer this journey, ensuring alignment with regulatory requirements, content quality benchmarks and market trends. This strategic collaboration will foster trust and credibility among consumers and stakeholders.

Summarizing the importance of data management, McKinsey states, “By 2025, smart workflows and seamless interactions among humans and machines will likely be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work.”

Across various use cases, the degree of automation may differ. Yet, for content-rich enterprises, the vision is clear: amplify operational efficiency and scalability within data processes. The ultimate objective is to provide end-users with real-time, actionable information.

To know more about how intelligent automation can elevate your data strategy to drive agility and profitability, click here.

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