Key Points

WNS has been recognized as a ‘Leader’ in the IDC MarketScape for Worldwide Digital Customer Care Services 2021-2022 Vendor Assessment. WNS’ industry-specific platforms enabled by WNS EXPIRIUS, contact center automation capabilities, variable commercial constructs and time to execute were cited as key strengths in the report.

WNS also has strong capabilities in customer journey mapping, identifying deflection opportunities, and enabling the right contact center strategy that results in improved channel containment, a reduction in contacts, and improved NPS, according to the report. Similarly, the company’s significant expertise in deploying transformation programs through consulting and knowledge services for process reengineering, automation, and target operating model redesign is unlocking value for clients across industries.