Featured in the Spring 2022 Edition of BRC’s magazine The Retailer, this article outlines four attributes that are the hallmark of an agile and future-ready CX partner. An ally with these capabilities can go beyond service-level agreements to deliver superior resolutions, higher customer satisfaction and improved cost-to-serve outcomes.

There has been a remarkable shift in customer experience. It is thus imperative for retail companies to have a robust partner ecosystem that fosters collaboration, innovation and predictively acts on emerging customer needs to co-create success.

Please submit the form to download the Article

Customer Experience Transformation:
WNS Helps PAXI Re-imagine Its Last-mile Strategy

Join the conversation

Recommendation for you

COVID-19 Impact on Claims: A Blueprint for Insurers to Strike the Right Balance
Articles

COVID-19 Impact on Claims: A Blueprint for Insurers to Strike the Right Balance