Featured in the Spring 2022 Edition of BRC’s magazine The Retailer, this article outlines four attributes that are the hallmark of an agile and future-ready CX partner. An ally with these capabilities can go beyond service-level agreements to deliver superior resolutions, higher customer satisfaction and improved cost-to-serve outcomes.

There has been a remarkable shift in customer experience. It is thus imperative for retail companies to have a robust partner ecosystem that fosters collaboration, innovation and predictively acts on emerging customer needs to co-create success.

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