NelsonHall’s NEAT evaluation analyzes vendor performances for Customer Experience (CX) services in the Energy & Utilities sector. Vendors are evaluated for their abilities to ‘deliver immediate benefit’ and ‘to meet client future requirements.’ The NEAT tool allows strategic sourcing managers to assess vendors’ capabilities across a range of criteria and business scenarios. Factors such as cost optimization, revenue generation and CX improvement are used to identify the best performing vendors.

WNS was ranked as a ‘Leader’ in NelsonHall’s NEAT for CX services in Energy & Utilities in the overall market segment.

To read the detailed report, click here

To view WNS’ profile video by NelsonHall, click here

To view the press release, click here

Join the conversation