COVID-19 has accelerated the need for digital transformation and innovation in the insurance industry. Even before the pandemic, the industry, known for its slow adoption of technology, was looking at a complete overhaul driven by increased competition, evolving customer needs and digital disruption.
As insurers begin the shift in a new normal driven by digital, they will need transformation partners to drive the necessary change. A joint survey by WNS and Insurance Post assessed the readiness among key insurers, the need for younger talent and their ability to service digitally savvy customers.
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