May 29, 2015
AUTHOR(s)
Everest Group Whitepaper
In the past, FAO was a largely horizontal and industry-agnostic BPO segment. But now industry-specific FAO solutions are increasing
Increasing client sophistication requires industry-specific solutions. Increasing competition is also pushing FAO providers to differentiate and specialize
Industry-specific FAO concepts are particularly emerging in the retail and airlines industries
While industry-specific FAO promises an enhanced value proposition over traditional horizontal FAO solutions, the complexity grows exponentially
Finance & Accounting Outsourcing (FAO) has traditionally been a horizontal offering with a value proposition driven by cost reduction and efficiency gains. However, as market requirements intensify, FAO solutions are increasingly becoming more industry-specific. This report discusses this emerging trend by applying industry-specific FAO concepts in retail and airlines.
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