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Key Points
  • Clients today want predictable quality of service, better productivity, quality and accuracy, and innovative engagement models that will help manage variability in their business
  • WNS deploys intelligent technology, and works in an invasive and noninvasive manner to help clients either automate manual workflows or actually eliminate manual work completely
  • We have developed the concept of business process as a service, which is a combination of infrastructure, software platform and processing all provided as part of a cloud

Sanjay explains the rolling out of new business initiatives using cloud computing and virtualisation, and the concept of Business Process As A Service (BPAAS) at WNS.

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