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One of the leading energy and utilities companies
The client had a dire business need to re-balance its energy final debt portfolio. On one hand, its debt recovery rate was 4 percent, compared to 14 percent achieved by its competitors. On the other hand, the commissions charged by the client's debt collection agencies were as high as 50 percent of the collected amount, which resulted in high operational costs. Consequently, profit margins were dented. The client intended to optimize its final debt collection processes to improve recovery of receivables. The client also wanted to formulate focused debt management strategies for different customer segments to manage customer writeoffs more effectively and decrease operational costs.
WNS concentrated on transforming the client's collections process by embedding predictive analytics and making changes to the customer interaction strategy. Key aspects of the WNS Solution:
By deploying predictive analytics, WNS was able to fulfill the client's business objectives and helped achieve the following outcomes: