NelsonHall’s NEAT evaluation analyzes vendor performances for Customer Experience (CX) services in the Energy & Utilities sector. Vendors are evaluated for their abilities to ‘deliver immediate benefit’ and ‘to meet client future requirements.’ The NEAT tool allows strategic sourcing managers to assess vendors’ capabilities across a range of criteria and business scenarios. Factors such as cost optimization, revenue generation and CX improvement are used to identify the best performing vendors.
WNS was ranked as a ‘Leader’ in NelsonHall’s NEAT for CX services in Energy & Utilities in the overall market segment.
To read the detailed report, click here
To view WNS’ profile video by NelsonHall, click here
To view the press release, click here