Key Points
  • If an organization can manage its cash, its accounts receivables and accounts payables well, it can rein in the operating costs
  • Traditionally, buyers have not been able to effectively manage their working capital for various reasons, including manual, error-prone processes
  • Technology is helping both buyer and supplier organizations streamline the cash flow and reduce costs
  • Organizations can leverage enterprise solutions to establish automated financial processes

Reality Check

  • Most invoice settlement processes are paper-intensive and manual
  • Invoice-to-pay cycle: 60-120 days (approximately)
  • 2 percent 10 net 30: Remains a dream, as most invoices get stuck in internal approvals by the time they get to accounts payable
  • 20 – 40 percent of invoices involve exception processing: Double or sometimes triple the transaction's timeline and cost

As credit markets tighten and earnings are squeezed, finance functions are applying ever greater scrutiny to the efficiency of their back-office processes. The smart application of technology is helping build agility into the hitherto tardy manual processes, increase cash flow visibility, improve the relationship between the buyer and supplier organization, and most importantly, enable working capital optimization. The financial supply chain, if not managed efficiently, can be a major pain point in optimizing your working capital. Accounts payable constitutes the biggest drain in the working capital management of most organizations. In other words, if an organization can manage its cash, its accounts receivables and accounts payables well, it can rein in the invincible operating costs. If it can improve its processes and free cash from the balance sheets, it can put the working capital to more productive use. 

Problems with Legacy

Traditionally, buyers have not been able to effectively manage their working capital for various reasons. Manual, error-prone processes have been perennial road blocks in allowing buyers any flexibility with payment terms. Buyers could hardly take advantage of any discount offers that the supplier made on the invoice against early settlement of dues. Instead, buyers consumed valuable accounts payable resources to deal with supplier inquiries and dispute resolution. The traditional processes involved costs of printing and mailing paper checks and stop payments as well as re-issue costs for lost checks and frauds. Buyers were unable to help the supplier remove process inefficiencies that translated into incremental cost of goods and services for the buyer. And thus, it was never unusual to find suppliers that refused to do business with customers who were 'too expensive to do business with'. From the supplier's point of view, the lack of visibility and uncertainty around payments hindered cash flow forecasting efforts. The supplier had to maintain excess cash unproductively as 'hedge' against uncertainty, thereby tying up working capital in the order-to-cash cycle. Suppliers needed to rely on expensive financing options like factoring and asset-based lending to deal with limited access to capital. 

Technology: The Enabler


Technology is today playing a significant role in helping both buyer and supplier organizations streamlining the cash flow and bringing about cost reductions. Tightly integrated workflow tools are known to reap visible results. WNS offers its customers various financial transformation and process optimization solutions and services. The solutions we provide enable organizations to leverage their enterprise solutions to establish automated financial processes. Through streamlined processes, the solutions enable cost-saving efficiencies and working capital optimization. 

The WNS Solution

The WNS Working Capital Optimization solution comprises four core offerings: Accounts Payable Workbench (APW), Purchasing Cards (P-cards), Dynamic Discount Manager (DDM) and Supplier Self Service Portal (SSP). Accounts Payable Workbench: It automates the processing of purchase invoices by providing clear visibility of all exception invoices; Web-based workflows for resolving invoice issues; automated processing of electronic invoices and comprehensive reporting. Clients have typically achieved 70–80 percent automatic posting of e-invoices, and have moved to a position where early payment discounts can be realized. Purchasing Cards: They have been in the market for over 30 years now. WNS enables organizations to maximize rebates, increase the purchasing card program, and improve controls and visibility of spend by integrating these innovative payment methods into their enterprise solutions. The WNS P-Card solution supports lodged cards, embedded cards, single-use cards and cards-in-hand. When purchase cards are used to procure from a level 2 or 3 merchant, they effectively deliver low-cost, standardized electronic invoicing. The periodic transaction file produced by the card provider contains expense lines with associated purchase order numbers.

The WNS solution can then automatically match and post these expense lines as invoices in the client's enterprise-wide solutions. Dynamic Discount Management: Traditionally, suppliers had been offering discounts on the invoice as an incentive for early settlement of dues. But most organizations were unable to utilize the discount offers because of paper-intensive, manual invoice receipt and payment processes. Exhibit 1 below shows how the importance of capturing early payment discounts for an organization. Exhibit 1 - How important is capturing early payment discounts for an organization?

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