As we know…

The global air cargo industry is a powerhouse that handles an astounding amount of freight every day, totaling over a million tons. While airlines continually strive to streamline their operations and cut costs, they must also contend with fierce competition in the marketplace. To thrive in this environment, air cargo companies can leverage a variety of cutting-edge strategies and advanced technologies, including digital tools and powerful analytics, to drive growth and keep up with the rapidly surging demand.

The challenge for the client was…

To improve operational efficiency through well-defined warehouse capacities and stronger processes that would raise delivery performance, and enhance its brand reputation and revenues.

Stepping in as a co-creation partner…

WNS leveraged TravConsult, the consulting pillar of WNS TRAVOGUE (WNS’ suite of services and solutions for the travel and hospitality industry). Through our Value Innovation Program, we identified areas for improvement in capacity planning, demand segmentation and process design. Using TravConsult principles, we also did a time and motion study and value stream mapping of various processes for improvement opportunities. Based on the findings, we undertook the following measures:

  • Defined warehouse capacity and maximum storage space
  • Created visual controls and dashboards to access real-time information, thereby enabling proactive fixes of operational issues
  • Addressed optimum resource requirement across bottlenecks areas
  • Streamlined the last-minute offloads communication process
  • Identified 15 projects with 30, 60 and 90-day plans to increase warehouse capability and improve workforce efficiency

The solution enabled the airline to achieve…

  • Improved key business metrics
  • Enhanced revenue and customer satisfaction through the right balance of demand inflow and product mix, supported by optimum resources
  • Accurate decision-making through real-time performance statistics
  • Zero revenue leakage
  • Prompt offload recovery leading to higher customer satisfaction


improvement in operational efficiency


increase in market share


WNS is a leading Business Process Management partner to more than 400+ global businesses, including 100+ Travel & Hospitality companies. Our clients in the travel and hospitality industry trust WNS TRAVOGUE for designing and executing their data and digital led business transformation journeys.

Built on more than two decades of experience working with clients from Airlines, Hospitality, OTA and TMC segments, the WNS TRAVOGUE suite of offerings brings together the best of industry expertise, data-to-insights prowess and digital innovation.

Across the value chain, we enable our clients to deliver delightful customer experiences with TravXP, drive operational excellence with TravOps, accelerate revenue growth with TravRev, devise accounting and risk management strategies for financial control with TravControl, achieve inclusive and sustainable growth with TravGreen and outperform the competition with growth-led strategies powered by TravConsult.

To know more about WNS TRAVOGUE, read here.

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