Home Insurance in a Jiffy HIFFI Home Insurance in a Jiffy HIFFI
Property and Casualty

HIFFI – Home Insurance in a Jiffy

Instant Home Insurance Quote Generator

Buying insurance is now just a matter of a few easy steps with HIFFI, an automated omni-channel solution powered by WNS EXPIRIUS.

In a highly commoditized General Insurance market, offering a unique experience can make all the difference to a customer’s decision in purchasing a risk cover. An insurer’s ability to make the customer journey easy and painless is the key to winning and retaining customers while reducing cost-to-serve.

HIFFI, a unique solution, eases the policy purchase experience for your existing customers and prospects through a hyper-personalized journey across channels performing at real-time fluency.

 

Ways to Improve CX for Your Existing and Prospective Customers

  • Hyper-personalized and real-time policy buying experience through customer-preferred channels
  • Simplified, shortened buying process powered by digital and data analytics
  • Reduced dependence on intermediaries to process new policy purchase
 
 

How HIFFI Makes It Happen

  • Reduced customer effort with only seven key questions being asked
  • Instant customer property details validation to underwrite the policy through the WNS–WhenFresh partnership
  • Personalized and fully customizable omni-channel CX journey across IVR, live chat, WhatsApp, or mobile app
  • Scalable solution with 24*7 availability
 

How Does It Work for End Customers?

 

Key Highlights

  • Up to 50% fewer questions, reducing customer effort significantly
  • Up to 15% more automated customer interactions, leading to contact center efficiency
  • Up to 12% improvement in NPS/CSAT owing to an end-to-end automated experience and improved digital containment