Real estate developers, property managers and construction contractors need to cut costs in a business climate marked by moderate growth, increased financial risk and stringent regulations. Besides streamlining processes for higher efficiencies, they also face the need to shift from legacy systems and adopt enabling technologies. Many real estate companies are looking to build capabilities to analyze geo-demographic data and extract meaningful and actionable insights for effective decision-making.

WNS has been working with leading real estate companies for more than a decade and has built deep domain understanding. Our consultative approach to Business Process Management (BPM) processes helps companies build faster and smarter processes, acquire the right technology and adopt automation for greater efficiency.


Research & Analytics

Domain Expertise

Business Research

  • Macro and micro economic research

  • Investment analysis (city / country / asset type)

  • Benchmarking and market intelligence studies

Domain Expertise

Financial Research

  • Valuation modeling, cash flow modeling, transaction projections analysis

  • Debt analysis, buy and sell side due diligence

  • Pitch book preparation

Domain Expertise

Real Estate Analytics

  • Vendor analytics

  • Property management (management fee analysis, profitability analysis)

  • Common area maintenance (Benchmarking of average service charge by property type)

  • MDM / Reporting / Dashboards


Shared Services

Domain Expertise

Finance and Accounting

  • Source-to-pay / Order-to-cash / Record-to-report

Domain Expertise

HRO Analytics

  • Predictive hiring model, retention model

  • C&B design, market analysis

  • Wage cost model, HCM balance scorecard

Domain Expertise

Customer Interaction

Traditional customer interaction services offerings across:

  • Relationship management

  • Customer retention

  • Customer acquisition

  • Collections

Domain Expertise

HRO Services

  • Talent management, resourcing and payroll administration services

  • Compensation and benefits

  • Workforce administration



Domain Expertise


  • Category management

  • Sourcing management

  • Contract and supplier management

Domain Expertise


  • Tactical and transactional procurement

  • Performance and compliance reporting

  • Accounts payable


Portfolio & Fund Accounting

Domain Expertise

Portfolio Accounting

  • Creation of property-level financial statements

  • Monthly reporting packages

  • Property and fund-level financial analysis

  • Fund reconciliation

  • Fund cash analysis and projections

Domain Expertise

Fund Accounting

  • NAV calculation

  • Cash monitoring

  • Preparation of monthly investor statements

  • Preparation of financial statements as per disclosure under IFRS or GAAP accounting standards


Real Estate Accounting

Domain Expertise

Back-office Services for Service Charge Accounting

  • Bank reconciliations

  • Reconciliations of service charges

  • Liaison with relevant surveyors, auditors and solicitors

  • Calculation and compilation of completion statements, rent review calculations and interest


Lease Management

Domain Expertise

Lease Administration Back-office Services

  • Lease document scanning, bookmarking and management

  • Lease account analysis

  • Lease database set-up and maintenance

Domain Expertise

Lease Accounting

Domain Expertise

Lease Abstraction

  • Database set-up and ongoing maintenance


The WNS Advantage

Dedicated team of professionals

Clients have access to the right skills at the right time as we have a dedicated team of real estate professionals and more than 1,500 research analysts.

Shared services expertise

Our shared services centers for industry-specific BPM, finance and accounting, contact centers and human resource management across business units has helped clients streamline and consolidate processes, automate quickly and reap higher productivity gains.

Three-pronged transformation approach

Through interventions in process improvement, technology and automation, we transform client processes.

Awards & Recognitions


A ‘Leader’ in Global Outsourcing 100 List - 2015



" The nature of the surveying business is such that we are dependent on the accuracy, timeliness, and appearance of our Management Information for our success. When I arrived in this business just over eighteen months we had many varied reports of differing quality and use. Compare that to where we are now with regular, robust, informative, and accurate reports, all thanks to the outstanding contributions that you and your colleagues make. So I wanted to take the opportunity to express my gratitude on behalf the business for the work you do; we are lucky to have such quality people. "

Managing Director of a Surveying Services Company