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Discover how Virgin Atlantic transformed its chargeback process and slashed revenue losses by partnering with WNS. Hear from Angela Maguire, Manager - Agency, Refunds and Chargebacks, as she shares how digital process mapping, workflow optimization and seamless system integration led to a 60% win rate with Worldpay—far above industry standards.

Angela Maguire, Manager - Agency, Refunds and Chargebacks

  

Jess Johnson, Head of Operational Excellence, British Gas

 

 

Josh Gazes, Senior Vice President – Operations, ALM Media, LLC

“We wanted a safe pair of hands to support our global MGU operations and deliver consistent performance requiring deep understanding of both Lloyd’s and agency operations. WNS differentiates itself through a stable, experienced workforce, performance improvement capabilities, and a flexible delivery model.”

Krishnan Ethirajan
COO, Mosaic Insurance

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“WNS’ CFO Advisory framework was extremely effective in addressing processes with significant challenges at Mundipharma’s Finance Shared Services Center (FSSC) in Cambridge, UK. The WNS experts resolved backlogs across Procure-to-Pay, Order-to-Cash and Record-to-Report delivering significant, timely, and measurable improvements. Furthermore, the WNS team used data analytics to offer key business insights that identified root causes in order to improve upstream processes. We are confident and look forward to our future partnership leading us to a streamlined, agile and effective accounting operation.”

Gemma Garner, Senior Director, Operational Finance and Internal Control, Mundipharma

"Over the past five years, our time spent with WNS has consistently delivered significant value. Amid a surge in refinancing, WNS proved their ability to quickly scale and manage complex processes remotely. Their support across our Direct Lending Channels, focused on accuracy, has been a key driver of our success. We look forward to furthering our digital transformation roadmap together and are confident in our continued collaboration."

Jensen Szakaly
Managing Director, Mortgage Fulfillment at Pennymac

Mortgage Banking
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