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At the CIO 100 Symposium & Awards Ceremony, WNS bagged the ‘The Disruptive 100’ and ‘Hall of Fame’ awards for transforming the operations of the Enterprise IT (EIT) service desk.
The challenge was that customers were reaching out to the EIT service desk through multiple touchpoints in silos, leading to increased transactions and adversely impacting the SLA. WNS EIT (Enterprise IT) implemented Unified Enterprise IT Support by integrating multiple technologies by leveraging its AI/ML-based tools and customer experience platforms. The deployment resulted in improved productivity and efficiency, reduced cost and improved response times for clients across 13 countries.