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WNS won two awards at the MarTech Leadership Summit 2019 in New Delhi, India for Best Personalization Campaign and Best New Product / Service for a Contact Center.
In the first category, WNS was recognized for its gamification approach, leveraging domain knowledge and analytics expertise, to enable a U.K.-based leading hospitality group to engage better with its target customer segment. WNS won the award in the second category for showcasing its TruAgent tool, an intelligent analytics-powered solution that drives and manages the performance of contact centers.
The ‘MarTech Excellence Awards’ honor the most outstanding achievements of marketing technology professionals in their field.