WNS has won seven prestigious Stevie awards for sales and customer service at a ceremony held in Las Vegas, Nevada, U.S. WNS’ analytics- and technology-led solutions won in the following categories:

  • Collaboration Solution - New (Gold Stevie Winner) for automating the process of master data creation and management for test methods for a Fortune 50 FMCG company

  • Innovation in Sales - Business Services Industries (Gold Stevie Winner) for setting up a sales Center of Excellence to optimize the revenue generation processes for an online travel agency

  • Innovation in Customer Service - All Other Industries (Silver Stevie Winner) for enabling a global travel company to dramatically improve the performance of its contact center agents

  • Customer Service Team of the Year - Recovery Situation - All Other Industries (Silver Stevie Winner) for enabling record debt collection conversion for one of U.K.’s largest energy providers

  • Best Customer Satisfaction Strategy (Bronze Stevie Winner) for boosting the NPS of a U.K.-based travel company

  • Innovation in Customer Service - Other Service Industries (Bronze Stevie Winner) for consolidating the fractured accounting systems of a global leader in logistics

  • Back-office Customer Service Team of the Year - All Other Industries (Bronze Stevie Winner) for automating exceptions resolutions for a U.K.-based energy provider

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