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WNS’ core competencies in outsourcing transformation and optimization were recognized by way of two Shared Services & Outsourcing Network (SSON) Asia Excellence Awards. WNS won the awards in two categories – Best Outsourcing Partnership and Excellence in Automation.
WNS won the Best Outsourcing Partnership award for enabling a large utilities company to improve its operational efficiency and align its operations with rapidly changing regulatory and environmental mandates. WNS’ solution, which had a mix of automation, process re-engineering and flexible pricing, helped the client improve its financials.
The Excellence in Automation award recognized WNS’ analytics-led solution for a leading private water and wastewater services company. WNS’ automated solution for the company leveraged machine-learning algorithms to classify customer e-mail requests to reduce TATs and improve customer satisfaction.
About SSON Excellence Awards
The SSON Excellence Awards celebrate Shared Services and Outsourcing (SS&O) teams who have exceeded industry standards in their SS&O initiatives. These Excellence Awards form the industry's benchmark in terms of best practice and process excellence, and provide an opportunity for shared services professionals to gain recognition for their achievements and their initiative.