WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 350+ clients with the help of our 39,000+ employees. Our global footprint spans 16 countries with 59 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Guiding Principles

Co-creating brand differentiation for our clients, and enabling them to outperform with our passion for service and innovation is our singular mission.

Outperformance is the game-changing difference between survival and dramatic growth for companies across every industry, globally. The key catalyst for ‘outperformance’ is the ability to co-create high-impact solutions with clients, thus enabling their brand differentiation.

Our History

WNS took wings as a captive for British Airways in 1996. In 2003, we began offering Business Process Management (BPM) solutions to clients from different industries as well. We grew by taking a judicious mix of organic and inorganic growth initiatives.

Some of the major acquisitions were:

2002 – Town & Country Assistance Limited (now called WNS Assistance), a UK-based automobile claims handling company

2003 – Health claims management business of Greensnow Inc.

2006 – Trinity Partners Inc., a provider of BPM services to financial institutions, focusing on mortgage banking

2007 – Marketics, a provider of offshore analytics services

2008 – BizAps, a provider of Systems Applications and Products, or SAP®, solutions to optimize the enterprise resource planning functionality for our finance and accounting processes

2012 – Fusion, a South Africa-based provider of a range of outsourcing services now known as WNS Global Services SA (Pty) Ltd.

2016 – Value Edge Research Services Pvt. Ltd., a leading provider of commercial research and analytics services to clients in the Pharma / Biopharma industry.

2017 – Denali Sourcing Services (Denali), a leading provider of strategic procurement BPM solutions.

2017 – HealthHelp, Adds Industry-Leading Capability in Health Care Management.

In July 2006, we became one of the earliest BPM companies to be listed on the New York Stock Exchange (NYSE) under the symbol ‘WNS’, and a new, energized entity took root.

The BPM landscape changed dramatically over the next few years. To align with those disruptive changes, in 2010 we took a vertical approach to BPM. Everything from our offerings in technology and analytics to our training initiatives were closely connected with industry-specific expertise and needs. The collaborative approach we brought in made WNS an extended part of our clients’ businesses.

Over the years, WNS has become a top-tier consultative player, co-creating end-to-end, high-end, industry-specific technology and analytics-enabled solutions with clients. Our offerings span over 10 industries and clients look to us for our innovative practices and ability to co-create new business models. Today, WNS is the strategic partner to hundreds of clients, engaging deeply and constantly finding ways to better business outcomes.

Leadership at WNS
Thoughts from our CEO
Behind the Vision, the WNS Board
Outperforming Together
WNS DecisionPointTM

A credible thought leadership platform for companies looking to transform their strategies and operations by aligning with today’s realities and tomorrow’s disruptions.

What makes WNS tick?

Empowered by our key differentiators in domain expertise, and cutting-edge technology and analytics, we co-create impactful solutions with our clients to enable them to outperform market conditions.

Co-creating Lives Through Education

Our Corporate Social Responsibility (CSR) program, driven through WNS Cares Foundation (WCF), advances our mission to Educate, Empower, and Enrich lesser privileged communities as we work to make a difference around the world. We believe the future of a nation must be built on the strong foundation of education. As a result, CSR at WNS revolves around co-creating with the community to offer quality education to the young and underprivileged. WCF reaches out to the less fortunate in Costa Rica, India, the Philippines, Romania, South Africa, Sri Lanka, U.K. and U.S.

Backed by the senior leadership at WNS, WCF helps employees and clients channel their passion for community service into a concrete platform for change and hope. WCF is an example of how we are constantly finding ways to collaborate and co-create with all of our stakeholders. Our program reflects the WNS core values of learning and sharing knowledge, our focus on co-creation, and our drive towards excellence in everything we do. It’s a tangible example of a work environment that encourages passion and innovation.

What our Clients say about us.

 

Our customer stories demonstrate our abiding commitment to collaboration as we co-create with organizations to transform their business processes and enable them to outperform.

"Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model . WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team".

- Carlos Jose Fonseca

Vice President, Global Knowledge & Insights
The Coca Cola Company


Awards & Recognition WNS has received numerous awards that establish its leadership and drive towards innovation, service excellence, work culture and social impact. We believe we owe this recognition to the power of co-creation: with our employees, who take our values forward, and with our clients, who inspire us to surpass our own benchmarks.
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