WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 350+ clients with the help of our 42,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Guiding Principles

We enable clients to outperform with our passion for service and innovation.

At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes.

Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our History

WNS took wings as a captive for British Airways in 1996. In 2003, we began offering Business Process Management (BPM) solutions to clients from different industries as well. We grew by taking a judicious mix of organic and inorganic growth initiatives.

Some of the major acquisitions were:

2002 – Town & Country Assistance Limited (now called WNS Assistance), a UK-based automobile claims handling company

2003 – Health claims management business of Greensnow Inc.

2006 – Trinity Partners Inc., a provider of BPM services to financial institutions, focusing on mortgage banking

2007 – Marketics, a provider of offshore analytics services

2008 – BizAps, a provider of Systems Applications and Products, or SAP®, solutions to optimize the enterprise resource planning functionality for our finance and accounting processes


2012 – Fusion, a South Africa-based provider of a range of outsourcing services now known as WNS Global Services SA (Pty) Ltd.

2016 – Value Edge Research Services Pvt. Ltd., a leading provider of commercial research and analytics services to clients in the Pharma / Biopharma industry.

2017 – Denali Sourcing Services (Denali), a leading provider of strategic procurement BPM solutions.

2017 – HealthHelp, Adds Industry-Leading Capability in Health Care Management.

In July 2006, we became one of the earliest BPM companies to be listed on the New York Stock Exchange (NYSE) under the symbol ‘WNS’, and a new, energized entity took root.

The BPM landscape changed dramatically over the next few years and aligning with those disruptive changes, in 2010, we took a vertical or industry-specific approach to business process management. Everything from our offerings to technology, analytics, right down to our training initiatives were aligned closely with industry-specific expertise and needs, such that clients never met ‘WNS as an outsider’ in conversation or understanding of their businesses.

Over the years, WNS has made a mark for itself as a top-tier consultative player that has end-to-end offerings for more than ten industries. Clients look to us for high-end industry-specific, technology and analytics-enabled solutions in combination with our innovative practices and ability to engage with new business models.

Leadership at WNS
Thoughts from our CEO
Behind the Vision, the WNS Board
Outperforming Together
WNS DecisionPointTM

A credible thought leadership platform for companies looking to transform their strategies and operations by aligning with today’s realities and tomorrow’s disruptions.

What makes WNS tick?

The power to enable our clients to outperform market conditions stems from our key differentiators in domain expertise, cutting-edge technology and analytics, and a client-centric client-partner approach.

Social Responsibility at WNS

Our Corporate Social Responsibility (CSR) program, driven through WNS Cares Foundation (WCF), takes forward our mission to Educate, Empower, Enrich lesser privileged communities with the intent of making a difference around the world. WNS believes the future of a nation must be built on the strong foundation of education. CSR at WNS is a well thought out and planned program that revolves around a subject close to our heart. WCF reaches out to the less fortunate in Costa Rica, India, the Philippines, Romania, South Africa, Sri Lanka, UK and US.


Our program reflects the WNS core values of learning and sharing knowledge, and our drive towards excellence in everything we do. It also is a reflection of our work environment that encourages passion and innovation.

What our Clients say about us.


Our customer stories demonstrate our passion and commitment to enable organizations to outperform by transforming their business processes.

"Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model . WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team".

- Carlos Jose Fonseca

Vice President, Global Knowledge & Insights
The Coca Cola Company

Awards & RecognitionWNS has received numerous awards that establish its leadership and drive towards innovation, service excellence, work culture and social impact. We owe this recognition to our employees who take our passion forward and our clients who have been an integral part of this journey.
WNS Wins Best in Advanced Procurement Practices Award
WNS Wins Ten Stevie International Business Awards 2019
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