WNS has won the ‘Best Technology Innovation of the Year’ category at Brainalytics’ Digital BPM Strategy Summit & Awards 2023 - Re-engineering to Empower.
WNS was awarded for introducing an intelligent and multilingual WhatsApp Chatbot DIY solution. The solution augments the WNS Global Enterprise IT group’s existing Service Desk interaction channels at our digital engagement centers. The key business outcomes enabled by the WhatsApp Chatbot include:
- Improved reachability for work-from-home support with speed and efficiency
- Assured hybrid connectivity to Service Desk across the globe
- Enhanced operational efficiency through omnichannel support
- Improved communication channel deflection and reduction in average ticket wait time