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WNS Recognized as a ‘Leader’ in Digital Platform and Augmentation Suite (DPAS) in Insurance BPS by Everest Group

WNS is positioned as a ‘Leader’ in the Everest Group Digital Platform and Augmentation Suite (DPAS) in Insurance BPS PEAK Matrix® Assessment 2022. The report highlights WNS’ strengths in three key areas – industry expertise, analytics prowess and hyperautomation capabilities.

WNS continues to develop its insurance industry expertise through targeted CoEs in areas such as actuarial, analytics and underwriting. The company’s partnership ecosystem comprising core platform providers, InsurTechs and tech companies is supporting the development of broader data engineering and AI capabilities.

Insurance BPS PEAK Matrix Award 2022

The higher adoption of analytics for WNS’ DPAS client portfolio is a testament to the company's analytics investment. WNS is increasingly leveraging its analytics capabilities to drive new sales and claims management for clients across industries and geographies.

To build a well-rounded DPAS, WNS continues to scale its automation practice with a particular focus on building hyperautomation capabilities using low-code / no-code platform. Further, the company has been investing in its intelligent automation offerings with a sharp focus on intelligent document processing.

Everest Group Digital Platform and Augmentation Suite in Insurance BPS PEAK Matrix Assessment 2022 Graph


“Insurance enterprises have come a long way to seek value beyond labor arbitrage. They have started realizing that the digital capabilities of insurance BPS providers can be a significant change agent, as the industry experiences disruption in customer preferences and changing product dynamics. WNS, being a significant player within this market, has made noteworthy investments in key domain areas such as actuarial, underwriting, and claims processing, as well as has developed sophistication in digital tools, such as analytics, AI, and automation, to help clients harness the potential shifts from digitization. Understanding the evolving market dynamics and client expectations, it has also developed innovation centers, hyper-automation capabilities, a partner ecosystem with InsurTechs and platform providers, as well as a consulting practice for creating customized solutions for clients.”

Abhi Kothari, Practice Director, Everest Group

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