Travel management companies today face a constantly evolving market that has put a question mark on their existing systems and practices. Business uncertainty has grown due to the economic slowdown and increased security threats around the world. In addition to that, access to digital technologies has changed the needs and expectations of customers. Travel management companies need to rise up to these challenges to retain their competitiveness and profitability.

Digital technologies such as big data, cloud and social media provide travelers new ways to research about a destination, make purchases online and voice their feedback. Travel management companies need to respond to these changes effectively by enhancing their presence across online and social media channels, and creating a personalized experience for customers across these channels.

Leading travel companies in the world adopt WNS’ Business Process Management (BPM) solutions to help them align their processes to the new market realities and harness digital technologies for business effectiveness. WNS combines deep domain experience in the travel industry with analytics capabilities, state-of-the-art technologies and process excellence to create solutions that drive agility. This enables our clients to manage market changes, increase operational efficiency, and improve customer satisfaction and decision-making.

The WNS Advantage

WNS grew from a captive of British Airways in 1996 to a global leader in BPM services across industries. Over these years, we continued to build on our legacy in the travel industry to emerge as a leading provider of BPM travel services. We understand the nuances of the travel industry like no other player in the market. Our track record in delivering best-in-class solutions that meet the changing needs of our clients has provided us a clear advantage in the market.

Comprehensive Service Offering

WNS has greater capability and expertise in the travel space than any other BPM provider. Our solutions for the travel management sector encompass front office, middle office and back office requirements. Together, these solutions become a one-stop shop for our clients’ BPM needs.

Center of Excellence

The WNS Center of Excellence (CoE) for the travel industry is an amalgamation of all our capabilities. It allows clients across the travel industry to leverage our talent pool, proven methodologies and frameworks, and transformational solutions. The Travel CoE has helped us align our offerings to the specific business needs of our clients.

Technology Solutions

The WNS technology solution suite combines our travel domain expertise with proprietary tools based on state-of-the-art technology. This approach has been a key enabler in our efforts to help leading industry players achieve their growth targets. These proprietary, bolt-on tools leverage high-end embedded analytics, automation and a web-based ‘on demand’ infrastructure to address our clients’ business challenges. These solutions seamlessly integrate with our client’s existing technology environment.

Flexible and Innovative Commercial Models

WNS has provided industry leadership by bringing to the fore new, innovative commercial models that place the business interests of clients at the center of the engagement. We understand that a one-size-fits-all policy does not work as our clients’ business realities are different. Our flexible approach extends to different aspects of an engagement—scope, pricing, scale and the extent of risk-sharing.

Client-centric Engagement Model

At WNS, we understand that no two clients are alike and therefore, we do not follow a cookie-cutter approach to providing solutions. Our cultural engagement philosophy is to focus on ‘extending our clients’ enterprise’ by being a part of their extended operation. This approach ensures cultural and strategic alignment, and improved focus on our clients’ business outcomes.

Analytics and Big Data

Travel companies have a huge amount of data at their disposal which gives them ample opportunity to draw valuable insights on markets, customers and internal operations. WNS creates effective data-driven solutions for travel management companies by harnessing and analyzing data from structured and unstructured sources. This enables our clients to make fact-based decisions for better business results.

"I am delighted the team is living up to our expectations and delivering sensational customer service."
Rob Hartley

Senior Sales & Customer Service Manager,

Named in CIO Review’s List of 20 Most Promising Travel and Hospitality Service Providers 2015


Front Office

    • Reservations/Sales
    • Customer Interaction Services
    • Loyalty Program Management

Middle Office

    • Fulfillment
    • Rate Loading
    • Fraud Management

Back Office

    • Finance and Accounting
    • Revenue Accounting
    • Human Resource Management
    • Procurement
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