The WNS Advantage
WNS grew from a captive of British Airways in 1996 to a global leader in BPM services across industries. Over these years, we continued to build on our legacy in the travel industry to emerge as a leading provider of BPM travel services. We understand the nuances of the travel industry like no other player in the market. Our track record in delivering best-in-class solutions that meet the changing needs of our clients has provided us a clear advantage in the market.
Comprehensive Service Offering
WNS has greater capability and expertise in the travel space than any other BPM provider. Our solutions for the travel management sector encompass front office, middle office and back office requirements. Together, these solutions become a one-stop shop for our clients’ BPM needs.
Center of Excellence
The WNS Center of Excellence (CoE) for the travel industry is an amalgamation of all our capabilities. It allows clients across the travel industry to leverage our talent pool, proven methodologies and frameworks, and transformational solutions. The Travel CoE has helped us align our offerings to the specific business needs of our clients.
The WNS technology solution suite combines our travel domain expertise with proprietary tools based on state-of-the-art technology. This approach has been a key enabler in our efforts to help leading industry players achieve their growth targets. These proprietary, bolt-on tools leverage high-end embedded analytics, automation and a web-based ‘on demand’ infrastructure to address our clients’ business challenges. These solutions seamlessly integrate with our client’s existing technology environment.
Flexible and Innovative Commercial Models
WNS has provided industry leadership by bringing to the fore new, innovative commercial models that place the business interests of clients at the center of the engagement. We understand that a one-size-fits-all policy does not work as our clients’ business realities are different. Our flexible approach extends to different aspects of an engagement—scope, pricing, scale and the extent of risk-sharing.
Client-centric Engagement Model
At WNS, we understand that no two clients are alike and therefore, we do not follow a cookie-cutter approach to providing solutions. Our cultural engagement philosophy is to focus on ‘extending our clients’ enterprise’ by being a part of their extended operation. This approach ensures cultural and strategic alignment, and improved focus on our clients’ business outcomes.
Analytics and Big Data
Travel companies have a huge amount of data at their disposal which gives them ample opportunity to draw valuable insights on markets, customers and internal operations. WNS creates effective data-driven solutions for travel management companies by harnessing and analyzing data from structured and unstructured sources. This enables our clients to make fact-based decisions for better business results.