Innovation and agility are the key for the logistics industry that continues to navigate freight, capacity and regulatory challenges, as well as demanding customer needs. To stand out amidst intense competition and a strong wave of consolidation, Third-party Logistics Providers (3PLs) are striving to provide sustainable value and leverage information to aid decision-making. The focus is on developing new capabilities to help shippers maximize efficiency and reduce costs. This entails deploying new warehouse management systems, automation, analytics and technologies such as cloud. The changed environment warrants strategic partnerships with industry players who bring in the right mix of domain and technological expertise to deliver superior business outcomes.

WNS has more than 15 years of experience in managing diverse business processes and operations for leading Shipping and Logistics (S&L) companies. We understand the complexities of supply chain management and employ a well-structured approach. Our solutions for 3PLs span consulting, industry-specific processes, Finance and Accounting (F&A), technology and transformation, and analytics. We adhere to the highest levels of process excellence and ensure lean and standardized operations. With digitization now playing a key role, we have introduced our proprietary platform to optimize efficiency and reduce costs.

WNS consolidated geographically dispersed operations, reduced turnaround time and improved accuracy
WNS helped propel the SCA acceptance from 79.6% to 99.0% along with faster validation and filing with customs
WNS helped the client to increase the data entry TAT adherence of 48 hours by 75%

The WNS Advantage

Our experience in Business Process Management (BPM) makes us a partner with the right business agility to address the ever-changing needs of 3PL companies. Our global operations model offers our clients the flexibility to remain ‘asset-light’ when they acquire resources. Our delivery capabilities combined with the strength of our technology and analytical solutions enable us to scale either ways.

Domain Expertise

Our operations teams leverage their domain and technology expertise to serve clients across Europe, the Middle East, Africa, North and Latin America, and Asia-Pacific. We re-engineer business processes and improve asset utilization for 3PL companies.

Embedded Analytics

We resolve companies’ supply chain challenges on the ‘buy’ and ‘sell’ side of logistics by deploying analytics-embedded solutions. We partner with clients on inventory management, demand planning and forecasting, milestone tracking and tracing, and customized reporting.

Technology Enablement

The WNS BlackBoxSM digitization tool makes documentation tasks much more efficient and accurate. By using an industry leading Optical Character Recognition (OCR) engine and workflow, the tool digitizes shipping instructions and thus reduces human intervention.

"It has been a pleasure to work with the WNS team. Each individual I meet has reflected the same commitment to service and customer satisfaction that we like to show our customers. I think both teams look forward to strengthening our relationship as we continue to work together in the future."

A leading global logistics company

A ‘Major Player’ in the IDC MarketScape: Worldwide Business Analytics BPO Services Report 2014

  • Contract Management
    • Create/Update Contracts Using Templates
    • Carrier Contract Administration
    • Accessorial/Fuel Update
    • Validate with Contractual Terms
  • Order Entry/Order Provisioning
    • Communicate Requirements to Suppliers
    • Manual Order Entry (outbound/inbound/returns)
    • Provision for Orders
    • Load Consolidation
    • Transport Planning/Mode Selection
    • Dispatch Documentation
  • Order Management
    • Load Tendering
    • EDI Orders Fallout Support
    • Carrier Selection
    • Track and Trace Orders
    • Expediting Orders
    • Global Trade Management
  • Customer Service & Service Management
    • Customer Helpdesk
    • Issue/Query Management
    • Customer/Vendor Analytics
    • Vendor Helpdesk
  • Finance & Billing Services
    • Freight Invoice Processing
    • Freight Payment
    • Pre/Post Audit
    • Invoicing
    • Deductions/Charge Backs/Credit Notes
    • Collections
  • Analytics
    • Network Analysis
    • Routing and Fleet Sizing
    • Carrier Sourcing Analysis
    • Benchmarking Analysis
    • CSAT Survey Analysis
    • Vendor Performance Analysis
    • Freight Audit Analysis
    • Billing Analytics
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