The shipping industry is directly impacted by the ebb and flow of global economic currents and policy headwinds. It operates in a climate of ever-changing security and regulatory compliance. Companies in the industry need to constantly update their operating environments and management capabilities. Additionally, with the growing competition following recent consolidations, they have to continuously identify opportunities to optimize revenues, reduce costs, improve profitability and enhance customer experience. In such a scenario, the imperative to find an experienced partner is more acute than ever.

WNS’ Business Process Management (BPM) solutions help leading global shipping companies to unlock value from their business operations. Besides improving productivity and profitability, we also enable companies to grow their business.

WNS enabled the client to improve operational efficiency, track equipment in transit and reduce demurrage
Besides reducing the cost per bill of lading, WNS also improved the accuracy in documenting customer records
One of the top 10 global ocean carriers streamlines and optimizes its collection process

The WNS Advantage

WNS has in-depth domain knowledge and rich experience in delivering services to some of the leading companies in the shipping industry. We assist companies in their core operations including processes such as Finance and Accounting (F&A), Research and Analytics (R&A), and customer service.

Domain Expertise

As an experienced BPM player, we have a strong talent pool that caters to the needs of shipping companies. Our well-trained resources manage diverse processes from front office and core operations to back office activities, and deliver large-scale and complex transformational programs. The cumulative strength of our deep industry knowledge, analytical practice and technology solutions enable our clients to streamline processes, enhance productivity and see a marked difference in their profit margins.

Domain University

Our domain university helps train our new resources and upskill our existing employees. The established learning and certification methodology enable our employees to expand their capabilities and, in turn, provide better services to our clients.

Technology Enablement

Our technology tools are developed to meet the specific requirements of the shipping industry. Our tools such as BlackBoxSM, in partnership with leading service providers, enable us to deliver exceptional services across various geographies. The right blend of talent, technology and methodologies help us achieve and exceed the business outcomes that our clients require.

“WNS has operated as a valuable partner supporting our organization on streamlining and optimizing our business processes. The approach towards working on engagements is very structured, professional and results driven. Apart from being very collaborative and constructive, the team at WNS understand what they are doing on transformation programs. This has only helped all of us succeed towards realizing game-changing visions.”
Suren Thadani

Chief Operating Officer, Inchcape Shipping Services Ltd.

A ‘Major Player’ in the IDC MarketScape: Worldwide Business Analytics BPO Services Report 2014

  • Research
    • Market Research
    • Business Research
    • Financial Research
    • Shared Services
  • Analytics
    • CRM Analytics
    • Customer Analytics
    • Risk Analytics
    • Data Management, MIS and Reporting
  • Others
    • Workflow and Indexing
    • Document Processing
  • Shipping
    • Import Manifests
    • Export Documentation
    • Tariff Maintenance
    • Sailing Schedules
    • Equipment Control
    • Terminal Operations
    • Transshipment
    • Freight Bill Processing & Audit
    • Customs Document Set Indexing & Labeling
    • Contract Management
    • Bill of Lading Processing & Consolidation
  • Finance and Accounting
    • Procure-to-Pay
    • Record-to-Report
    • Order-to-Cash
    • Financial Planning and Analysis
  • Business Technology
    • Enterprise Resource Planning
    • Industry-specific Platform Development
    • Business Intelligence and Analytical Tools
  • Customer Care
    • Customer Services
    • Complaint Resolution
    • Sales
    • Early-late Stage Collections
  • Procurement, Human Resources Administration
    • Supply Research and Analysis
    • Sourcing Support and Administration
    • Payroll Services
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