With nimble start-ups snapping at their heels, traditional freight forwarders and Non-vessel Operating Common Carriers (NVOCC) are looking to adopt advanced technologies to stay competitive. The focus is on improved processes and newer technologies such as cloud computing and Business Process as a Service (BPaaS) to meet the ever-evolving expectations of customers, who demand continuous visibility into their shipments. The industry is also undergoing a consolidation as freight forwarders and NVOCCs expand into emerging markets, albeit in a competitive environment. The need of the hour for such players is an experienced partner that can help them meet customer expectations and increase profit margins.

WNS’ Business Process management (BPM) solutions enable freight forwarders and NVOCCs to enhance their competitive capabilities and lower costs. By leveraging our domain knowledge, technology and analytical capabilities, we develop flexible solutions that enable our clients to handle changing customer behavior.

Case:
71% reduction in TAT and 83% reduction in errors achieved through operational excellence
Case:
WNS streamlined manifest documentation to improve advanced submission time by 100%
Case:
WNS increased on-time milestone updates to 97% and reduced total cost of operations by 55%

The WNS Advantage

WNS is a global player experienced in delivering complex processes across the world. We offer onshore, near-shore and offshore support in multiple languages through our efficient delivery centers. Our strength lies in providing industry-focused solutions that enable our clients to increase their revenues.

Domain Expertise

Our employees have in-depth knowledge of the industry and expertise in various processes to support freight forwarders and NVOCCs. Our competencies in Finance and Accounting (F&A), Research and Analytics (R&A), and global customer interaction service centers enable our clients to accelerate toward their business goals. Our rich pool of skilled resources caters to various freight forwarders and NVOCCs across the globe.

Technology Enablement

WNS’ business platforms are cost-effective solutions that enable clients to scale up or down. WNS BlackBoxSM solution enables companies to digitize manual instructions into electronic formats, thus reducing the effort required for data entry. This reduces errors and brings down the cost as well. Our partnership with leading technology service providers complements our comprehensive range of solutions and service offerings.

Flexible Models

Our customer-centric approach is reflected in our willingness to offer non-traditional flexible commercial models aligned to our clients’ needs such as:

  • Unit Transaction Pricing (UTP)
  • Price Per Shipment
  • Outcome-based Pricing

“WNS has been a valuable strategic partner for our organization since 2006. The team truly understands our business given their deep domain knowledge, and furthermore, their readiness to invest time and resources to understand the complexities of our various product ranges makes them the partner of choice for our outsourcing needs. The team services ECU Line offices in over 40 countries for some of our very complex functions including global tariff updates. Their ability to quickly adapt to our diverse needs and improve the processes through various initiatives and interventions including the BlackBoxSM tool have helped us not only serve our customers better but also in extending our enterprise. The expertise and dedication of the entire team makes a true difference to this decade-old partnership.”
Ajit Jangle

ECU Line Group Head, IT & HR

A Leader in Gartner's 2015 Magic Quadrant for Finance and Accounting BPO

Services
  • Shipping/NVOCC
    • Import Manifests
    • Export Documentation
    • Tariff Maintenance
    • Sailing Schedules
    • Equipment Control
    • Terminal Operations
    • Trans-shipment
    • Freight Bill Processing & Audit
    • Customs Document Set
    • Indexing & Labeling
    • Contract Management
    • Bill of Lading Processing & Consolidation
  • Finance & Accounting
    • Accounts Payable
    • Accounts Receivables
    • Credit and Collections
    • Agency Reconciliations
    • General Ledger/Bank Reconciliation
    • Cost Reporting and Audit/Vendor Reconciliation
    • Financial Management Reporting
    • Vendor Helpdesk
    • Monthly Closing/Quarterly/Yearly Closing
    • Treasury Support
    • Agency Audits
    • Claims Management
  • Research and Analytics
    • Metrics Realization & Analysis
    • Transport Management
    • Tonnage Analytics
    • Carrier Sourcing Analytics
    • Corporate Management
    • Revenue Analytics
    • Trade Lane Profitability
    • Container Triangulation Analytics
  • Technology Services
    • Intranet Support
    • Claims Management
    • Data Hubbing
    • E-commerce Registration
    • E-learning Module Content Management
    • E-learning Module Content Creation
    • Tariff Management Module
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