With nimble start-ups snapping at their heels, traditional freight forwarders and Non-vessel Operating Common Carriers (NVOCC) are looking to adopt advanced technologies to stay competitive. The focus is on improved processes and newer technologies such as cloud computing and Business Process as a Service (BPaaS) to meet the ever-evolving expectations of customers, who demand continuous visibility into their shipments. The industry is also undergoing a consolidation as freight forwarders and NVOCCs expand into emerging markets, albeit in a competitive environment. The need of the hour for such players is an experienced partner that can help them meet customer expectations and increase profit margins.
WNS’ Business Process management (BPM) solutions enable freight forwarders and NVOCCs to enhance their competitive capabilities and lower costs. By leveraging our domain knowledge, technology and analytical capabilities, we develop flexible solutions that enable our clients to handle changing customer behavior.