The WNS Advantage
WNS next generation customer service solutions help retailers offer an integrated and seamless omni-channel customer experience. Through the entire customer life-cycle of acquisition, support and retention, we provide end-to-end solutions that include contact center consulting, social media and workforce management support.
Our 300+ employees in our global delivery centers across 10 countries support customer interaction services in multiple languages for the world’s leading retail companies.
In a volatile and fragmented market landscape of changing consumer preferences and complex buying patterns, our next generation customer services provide the following advantages:
- Proven ‘EnABLE’ transition methodology for accelerated timelines
- Flexible engagement models and ‘gainshare’ deal structures
- Sustainable profitability through integration of analytics, technology optimization, domain and process expertise
Embedded Analytics: Our deep domain expertise and strong operations are backed by our research and analytics arm to deliver technology-driven transformation solutions. We embed analytics into each of our solutions for greater customer and market insights. Our sales center of excellence enable clients to achieve accelerated revenue growth. Our innovative engagement models drive long lasting partnerships with clients for strategic and transformational initiatives.
Customized Best Practices: We transform customer interaction services by leveraging technology and customizing best practices to address specific customer contact scenarios and issues. Our continuous improvement framework of business process excellence deploys Lean and Six Sigma methodologies and innovative knowledge sharing initiatives to collaborate with clients and set higher peaks of efficiency.
Global Delivery Excellence: Our global network of 40 delivery centres supports more than 30 languages. We provide a strategic balance of diversified delivery models (onshore, near-shore and offshore) with the right skills and cultural alignment to minimize risks and enable our clients to outperform for success.