To highlight the significance of BPM, the paper showcases the example of WNS Malkom, an intelligent automation platform that enables logistics companies to digitally transform the shipment value chain.

Logistics stakeholders are enhancing visibility and traceability throughout the supply chain by integrating advanced technologies such as the Internet of Things (IoT), blockchain and Artificial Intelligence (AI). Real-time tracking through electronic Bill of Lading (eBoL), automated inventory management and predictive analytics empower companies to cut costs, gain a competitive advantage and delight customers.

Gain valuable insights into the intricacies of digital transformation within this diverse and complex field. Discover effective strategies to overcome common impediments, such as legacy infrastructure, the constant need for upgrades, investment demands and a fear of the unknown, with real-world examples bringing the impact of digitalization to life.

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