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Information Chains: Removing Roadblocks to Logistics Digitalization

Jun 21, 2023

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AUTHOR(s)

Journal of Commerce by SP Global

Key Points

In collaboration with

The logistics industry stands on the threshold of a digital reckoning. Accuracy, transparency and timely service delivery are no longer optional but critical imperatives for sustained business relevance. While digitalization can help achieve these goals, several roadblocks stand in the way.

This collaborative whitepaper, jointly produced by WNS and the Journal of Commerce by S&P Global, explores the challenges and opportunities presented by digitalization. It emphasizes how to bridge the gap between technology and logistics expertise. Notably, the paper recognizes the vital role of third-party service providers, delving into the unique ways strategic partnerships – leveraging the domain and tech know-how of Business Process Management (BPM) experts – can transform the shipment value chain.

To highlight the significance of BPM, the paper showcases the example of WNS Malkom, an intelligent automation platform that enables logistics companies to digitally transform the shipment value chain.

Logistics stakeholders are enhancing visibility and traceability throughout the supply chain by integrating advanced technologies such as the Internet of Things (IoT), blockchain and Artificial Intelligence (AI). Real-time tracking through electronic Bill of Lading (eBoL), automated inventory management and predictive analytics empower companies to cut costs, gain a competitive advantage and delight customers.

Gain valuable insights into the intricacies of digital transformation within this diverse and complex field. Discover effective strategies to overcome common impediments, such as legacy infrastructure, the constant need for upgrades, investment demands and a fear of the unknown, with real-world examples bringing the impact of digitalization to life.