Key Points
Players in the travel and hospitality industry must understand that unexpected events like the pandemic are a harsh reality amongst other challenges. A number of travel and hospitality workers switched careers, with the pandemic exposing them to risks inherent to this sector. It is impossible to say that in tomorrow’s world, similar situation may never occur. Along with having to contend with a slew of workforce challenges businesses must also cater to changing customer expectations and demand surges to keep the lights on.
How can the industry tackle the acute shortage of skilled workers? How can they align with the evolving workforce trends?