Leader from WNS share strategies to build resilience and agility by leveraging a unique combination of next-gen digital solutions and workforce management.

  • Innovate in workforce management forecasting leveraging self service automation, channel deflection

  • The future trend in workforce management – digitally enabled employee experience

  • Leveraging technology to improve speed to proficiency and agent performance management

  • Ensure operational continuity in a volatile environment with a hybrid workforce model


  • Aniket Godbole, CX Practice Lead, NA – WNS

  • Naaznin Desale, Corporate VP, HR – WNS

  • Karen Van Der Merwe, Senior General Manager, Operations – WNS

Join the conversation