Hyperautomation is the logical progression from robotic process automation and intelligent automation to drive the next level of digital transformation
Domain-led hyperautomation can generate deep customer insights to drive hyper-personalization
It can also help organizations simplify complex decision-making and drive agility
Over the last couple of years, hyperautomation has been consistently identified as a top technology trend by industry analysts. It is seen as delivering the next level of digital transformation as it brings the concept of enterprise-level automation to life through its ability to accelerate digital businesses in a rapidly evolving landscape.
Fragmented automation with discrete technologies limits the possibilities and capabilities of organizations to innovate at speed and scale. Neither can it be mapped to actual customer journeys. Hyperautomation is the logical progression from Robotic Process Automation (RPA) and Intelligent Automation (IA) to now unlock end-to-end business opportunities that were previously unattainable.
Hyperautomation applies a non-invasive, low code / no code orchestration platform layer with inbuilt Application Programming Interface (APIs), connectors, Artificial Intelligence (AI), smart decision rules, data and analytics, workflows, process discovery, intelligent document processing, Customer Experience (CX) and User Experience (UX) to enable strategic business transformation at scale. Now, combine this with agile business approaches — such as sprint, minimum viable product, story walls and prototypes —and we get outstanding results across all business parameters, including revenue, cost, risk, CX and productivity.
Applying domain knowledge to hyperautomation is crucial as the combination of technology, domain and process excellence can generate deep customer insights to build hyper-relevant customer journeys that address real business challenges. An understanding of cross-functional activities, ‘how-might-we’ design thinking and hyperautomation can transform the way we re-imagine business processes. For example, in insurance, a hyperautomation solution comprising of advanced workflows, digital and analytics can significantly improve the underwriting value chain. In healthcare, hyperautomation can predict and swiftly bring about efficient patient-centric care management for active patient engagement and superior outcomes.
Hyperautomation streamlines and simplifies complex decision-making, leading to better outcomes. It facilitates the human elements with digitization to simplify and speed up problem-solving, deliver outcomes and empower people to accelerate digital progress. Teaming up with the right partner can make the hyperautomation journey seamless and effective with a domain-led platform suite, strong data-to-insights capabilities, industry-specific pre-built data taxonomies, and configurable libraries of algorithms and Key Performance Indicators (KPIs).
The time to take the leap to hyperautomation could not be more immediate. The agility that it brings to processes is just what organizations need to stay ahead of the sudden and rapid changes that will continue to be a part of business experience in the future.
Making the best decisions in underwriting is all about deploying hyperautomation. Click here to view the infographic
What is hyperautomation and how does it elevate digital transformation? Click here to read the handbook
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08 March 2022
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