Six WNS case studies have been recognized as “Standouts” at the 2022 ISG Digital Case Study Awards™ for driving digital-led business transformation for global clients across industries.
The ISG Digital Case Study Awards™ showcase the best provider and client partnerships through standout case studies. The case studies are judged for compelling evidence of six criteria: uniqueness, complexity, impact, skin-in-the-game, solution target and provider’s role. They are also judged according to their relevant industry and geography. Finally, the awards are presented to select IT and business services providers for best-in-class digital transformation work with their enterprise customers.
WNS’ standout case studies that have been recognized this year are listed below:
WNS co-created an AI-led solution with the multinational insurer Zurich to digitally transform their claims management system. The enhanced workflow quadrupled the speed of liability decision-making system, and improved employee and customer satisfaction scores.
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Mining and manufacturing major GFG Alliance was looking to prevent duplicate transactions by adopting a next-gen duplicate detection solution. WNS’ machine learning-led duplicate detection solution DoppelSkanner substantially eliminated the risk of duplicate transactions and also helped save time spent by quality audit teams.
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Yorkshire Building Society, a financial services provider from the UK, was looking to digitize its labor-intensive process for individual savings accounts amalgamation requests. WNS automated the complex financial process to offer crucial support, especially in high-volume seasons.
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Centrica, the U.K.-based energy services provider, was looking to upgrade its customer support capability after an unplanned increase in customers. WNS improved Centrica’s customer experience by optimizing self-service digital channels, improving the customer CRM’s operational model and speeding up the time-to-productivity for new agents.
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An Australia-based banking, financial services and insurance provider was looking to transform operations to improve efficiency, lower operating costs and improve customer experience. WNS deployed intelligent automation and analytics-led solutions across complex processes that led to reduced indemnity cost, improved claims receipting and enhanced customer experience.
An Australia-based banking, financial services and insurance provider was looking for a solution to validate vendor payments as a way to avoid leakages and reduce their exposure. WNS deployed a proprietary digital transformation framework to design and implement a solution which helped them safeguard against future losses.