Drive Improved Outcomes from Your Case-based Processes
WNS TrackPoint Pro™ - Case Management Solution
There is an unprecedented pressure on organizations to simplify the way they deliver customer service and administer support. With the help desk subjected to a rapid inflow of unique cases across multiple channels from employees, customers and partners, efficient case management becomes imperative. However, in their bid to effectively resolve requests within timelines and prevent pile-up, organizations are often let down by legacy case management tools that are low on features and don’t support scalability. There is an imminent need to replace the outdated legacy applications with powerful, modern solutions to reduce costs and complexity, increase flexibility and drive customer satisfaction.
WNS TrackPoint Pro™ is a web-based case management tool that allows teams to streamline their work practices by effectively tracking each request, across channels, through its lifecycle. Underlining the TrackPoint Pro™ is a host of critical features that help in expediting task management, enabling faster access, enhancing productivity and adding significant overall value.