The air cargo sector is at the cusp of a quiet turnaround with demand picking up across markets in Asia-Pacific, Europe, North America and the Middle East. The International Air Transport Association (IATA) estimates growth to accelerate over the next few years even as global trade on the whole remains subdued. We are also witnessing matured e-Commerce shipments across the above markets with tight delivery and service-level expectations. However, to consolidate these gains and improve performance and profitability, airlines need to overcome challenges around cost, service and space optimization. Volume fluctuation, which is intrinsic to the air cargo sector due to its cyclical pattern of business, has now intensified due to an uncertain global business environment and disruptions. Even as the variability factor increases, airlines must keep operating costs in check, and aim for higher levels of efficiency, customer service and profitability.

WNS has been handling cargo revenue accounting and management for a leading European carrier since 1996. Our 300+ team of cargo specialists manage more than 3 Million+ client transactions annually (cargo operations on 150,000+ flights in a year), leveraging upon our two decades of deep domain cargo expertise. Now, WNS partners with SmartKargo to provide end-to-end cargo services. The WNS-SmartKargo Cargo Management suite – powered by a 100 percent Cloud-based, integrated cargo management platform – is a comprehensive set of solutions aimed at accelerating revenue growth for airlines’ cargo business. This IATA-compliant, state-of-the-art platform provides players, across the cargo value chain, a variety of modules that meet their unique requirements. It harnesses the benefits of the recent advancements in cloud computing, mobility and machine learning to offer airlines and others an easy-to-use, customizable solution. The platform also offers instant business intelligence, sophisticated data analytics, and comes with a full-featured mobile app for smartphones. The WNS Cargo Management suite effectively tackles the three major constraints – rising costs, poor service and inefficient space utilization – providing a seamless and top-notch experience to clients.


WNS deployed its Value Innovation Program to identify capacity planning and process design as major areas for ..
WNS took over the end-to-end revenue accounting processes of the client and delivered significant benefits
Services WNS-SmartKargo offers end-to-end cargo services under three broad categories:
Cargo Revenue Management
  • Scheduling
  • Offloads re-booking
  • Flight optimization
  • Rate updation
  • Pre-flight audit services
  • Tracking and inventory management

Value added services

  • Performance management reporting
  • Application development
Cargo and Mail Revenue Accounting
  • Net data capture
  • Cargo billing and processing
  • Cargo interline
  • Billing support
  • Mail revenue accounting
Cargo Finance and Accounting
  • Accounts Payable
    • Vendor master set-up
    • Invoice Processing
    • Vendor Payments
    • Ap Helpdesk
    • Reporting

  • Accounts Receivable
    • Customer Set-up
    • Credit Management
    • Cash Application
    • Collections
    • Reporting

  • General Ledger
    • Accruals
    • Journals
    • Fixed Assets
    • Reconciliation
    • Reporting
    • Month-end Close

To plan, identify and execute transformation solutions for clients, WNS leverages the proprietary Business Process Re-engineering (BPR) methodology – ADAPT – which follows a five-phase methodology, combining the art and science of process management, technology transformation and risk.


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