The WNS Advantage
Our one global back-office solutions improve efficiencies of our client’s core business processes to drive value beyond cost arbitrage and deliver measurable business outcomes.
Domain Expertise: With our extensive domain experience, we understand the unique challenges that our clients face and their complex requirements in each telecom segment — wireless voice and data, telephony, Digital Selective Calling (DSC), cable and broadband. Our end-to-end HR services are aligned to end-user needs and help telecom clients optimize their HR functions. Our F&A services support all functions of the CFO’s office, and transform and drive synergies among various business processes and entities with value-added tools and technologies.
Value-added Analytics: We embed analytics in all our back-office operations. We deploy market and prospect analysis, segmentation, revenue forecast, churn prediction, cross-sell / upsell, market-mix modelling, channel spend and ROI analysis to support our clients’ sales and marketing. Hot spot, billing and channel analytics enhance our clients’ billing and collection performance. Our rate plan and revenue management analytics ensure efficient network planning. Our data analytics help clients mine, manage, report and develop accurate data services.