An intelligent automation platform for the end-to-end shipment life cycle. It is a custom-built, scalable digital solution that brings agility and efficiency into the shipping documentation process.

Transform Your End-to-End Shipping Documentation Process with Our Award-winning Intelligent Automation Platform: Drive Better Business Outcomes

Businesses in the shipping and logistics industry continue with legacy practices such as manual data entry and manually tracking up to 100 emails for a single shipment. This not only leads to delays and errors but also results in a mediocre customer experience. Also, economic pressures and evolving expectations demand better visibility and seamless interactions across channels, making manual systems untenable.

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Take the wheel with Malkom

Improved on-time performance

40 - 60% improved productivity

Enhanced customer experience

Increased accuracy

2 - 4x return on investment

Milestone visibility

Zero duplication of shipment documentation data

Reduced claims and penalties

Improved compliance

Improved on-time performance

40 - 60% improved productivity

Enhanced customer experience

Increased accuracy

2 - 4x return on investment

Milestone visibility

Reduced claims and penalties

Zero duplication of shipment documentation data

Improved compliance

40 - 60% improved productivity

Improved on-time performance

2 - 4x return on investment

Enhanced customer experience

Increased accuracy

Milestone visibility

Reduced claims and penalties

Zero duplication of shipment documentation data

Improved compliance

Want a Sneak Peek?

A first-hand experience in four easy steps

1. Upload documents

2. View the extracted data

3. Make corrections as required

4. Download the output (JSON or XML)

Try it yourself

The Engine Powering Our Solution

WNS Malkom is a bespoke solution with omni-channel input capabilities to transform the entire shipping documentation process / life cycle. It is powered by an AI / ML engine and partner technologies, and offers easy integration with your existing applications. Modules of our all-in-one platform include:

E-mail and case management module with omni-channel capability to create, maintain and manage tasks in one place

Shipment document editor and classifier that splits, merges, classifies and indexes documents

Intelligent document processing module leveraging deep learning, glossary and co-ordinate-based techniques to extract data from scanned images and documents, with built-in data validation using business rules

Real-time milestone tracking of a shipment for end-to-end visibility

AI-powered chatbots using Natural Language Processing (NLP), contextual intelligence to provide personalized virtual assistance to a user

Pick What Works Best for Your Needs

Functionalities	Malkom Pro Complete automation engine with omni-channel inputs, conversational AI on a low-code platform	Malkom Lite Lean solution with all the classic features of an intelligent automation engine
AI-enabled Digitization Engine	✓	✓
Document Editor and Classifier	✓	✓
Exception Management	✓	✓
E-mail and Case Management	✓	✗
Conversation AI Bots	✓	✗
Real-time Milestone Tracking	✓	✗