WNS Malkom logo

An AI / ML Digitization Platform to Re-define Shipment Documentation for Shipping, Trucking, Air Express, Freight Forwarding and 4PL


Key Benefits

Back Office Team

Back-office Team

  • 99% accuracy for shipment documentation
  • 60% reduction in manual effort
  • 99.99% system uptime
  • Real-time dashboards and forecast tools
Operations Planning Team

Operations and Planning Team

Faster visibility of shipment information for:

  • Improved load planning and routing
  • Real-time operations analytics
  • Online track and trace
Documentation Team

Finance Team

  • Increased invoice accuracy
  • Reduced disputes
  • Improve DSO
  • 50% reduction in documentation cost
WNS Malkom logo

The platform enhanced by Artificial Intelligence and Machine Learning addresses current challenges by automating the end-to-end documentation process

A complete digitization solution
custom-built for the shipping Industry

AI-enabled extraction engine for up to 60% automation
Reads structured / unstructured formats

AI-enabled Extraction
Validation Highest Accuracy

In-built business rules engine for highest accuracy
Custom validations through database or business rules

Serverless architecture powered by AWS
Scale up or down without any hassle

Serverless Architecture AWS
Fully Integrated

Fully Integrated
Achieved through API or Robotic Process Automation

Unsupervised Machine Learning
Advanced analytics for enhanced accuracy

Unsupervised Machine

Key Differentiators

Key Differentiators

Zero upfront cost

Pay-per-use model with no upfront set-up or implementation cost*

*with minimum volume guarantee

We solve your business problem!

We take ownership of the process and design a solution that suits your business needs

Secure and reliable technology stack

We employ cloud-based leading architecture built for scale and guaranteed 99.99% uptime

Ranked #1 in HFS Research's Top 10 for Travel, Hospitality & Logistics Services

WNS Malkom awarded a Bronze 2020 Stevie in the 'Artificial Intelligence and Machine Learning Solution' category

Powered by AWS


For best-in-class delivery experience


Malkom’s utility & value have been proven across a variety of shipping & logistics companies globally

Successfully managing multi-level document and process complexity

  North American LTL Major

North American LTL Major   North American LTL Major
Fortune 500 Global Logistics and Express Company

Fortune 500
U.K.-based Freight Forwarder

Freight Forwarder
U.K.-based Consolidator

UK Based Consolidator
North American LTL Major

LTL Major
Process   arrow LTL billing Customs declaration Customs declaration Customs declaration LTL billing
Volumes   arrow 5 Million 6 Million 200 k 50 k 500 k
Outcome   arrow Invoicing accuracy Quick turnaround 99% accuracy Zero rejects On-time delivery
Doc type   arrow LTL bills Commercial invoices Commercial invoices & packing lists Shipping instructions LTL bills
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