The trucking industry is extremely fragmented and competitive. The rising cost of fuel has made a significant dent in the operating margins of companies in the trucking sector. An acute shortage of drivers has made industry players highly vulnerable as clients opt for other modes of transportation. Safety regulations and emission control norms have also affected the industry. Companies in this sector are now eager for opportunities to move up the value chain and create customer stickiness by improving their service delivery. They also want to aggressively cut servicing costs and need collaborative partnerships to maintain slender operating margins.

WNS understands the challenges faced by the industry and offers Business Process Management (BPM) solutions that can help companies enhance operational and cost efficiencies in their business. We have been delivering a bouquet of best-in-class services and solutions to some of the leading companies in the trucking sector.

WNS re-engineered the client’s order-to-cash cycle to help unlock millions in working capital
WNS leveraged its process maturity model to reduce early payment of urgent invoices
Analytics helped in the program to prevent collisions and injuries in heavy trucks and buses

The WNS Advantage

We have over 15 years’ industry experience which enables us to offer services across processes such as driver logs, trip records, fuel tickets, audit services and Finance and Accounting (F&A).

Domain Expertise

Our deep domain knowledge of the trucking sector enables us to offer end-to-end solutions for various processes. With a culture of continuous innovation powered by industry experts and Six Sigma black belt professionals, we are always driven to look for opportunities to improve client processes. Furthermore, our employees are trained and upskilled regularly through our domain university.

Technology Enablement

Through our analytics-embedded, technology-enabled solutions, we offer a range of value-added services. For instance, BlackBoxSM, our platform-based solution, offers instant, accurate and cost-effective results in various business processes. It also offers clients flexibility and visibility in their operations.


The spectrum of our services in the trucking sector ranges from accounts payable to accounts receivable, fixed asset accounting, video event review, and trip records and exceptions. By leveraging industry best practices and partnerships, we offer our clients support in sales and customer service. From booking to query and complaint management, our multi-channel, multi-lingual support is delivered across geographies. Our core operations’ support spans data management, technology and master data management. Our back office services support F&A, human resources management and procurement.

“Being a leader in safe driving analytics, Lytx appreciates that WNS uses data analytics to continuously improve quality and efficiency in supporting our business. We rely on the WNS team to review high volumes of business-critical content, and they consistently exceed our expectations.”
William J. Ruff

Vice President, Market Operations, Lytx®

A ‘Major Player’ in the IDC MarketScape: Worldwide Business Analytics BPO Services Report 2014


Sales and Marketing

  • Rate Quotes
  • Service Contract/Rate Agreement
  • Creation and Maintenance
  • Global Tender Management Support
  • Lead Generation
  • Tariff and Contract Filings
  • Freight Bookings
  • Marketing Collateral Design Support
  • SEO Campaign Management Support

Customer Service

  • Customer Help Desk
  • Customer Advisory
  • Service/Rate Enquiries Call Center
  • Vendor Portal Administration
  • Customer File and Data File Administration
  • E-commerce
  • Freight Booking Administration
  • Pre-advice/Arrival/Departure Notification
  • Shipment Event Tracking and Tracing
  • Delivery Order Issuance
  • Cargo Claims Administration
  • Driver Dispatch Call Center
  • Driver Accident Help Desk
  • Emergency Road Service/Breakdown Management
  • Driver Fuel Program Administration

Document Processing

  • Document Management Services
  • Tariff/Contract Filing and Administration
  • EDI Data Transmission and Analysis
  • Intermodal Advance Manifest Processing
  • Customs Clearance Pre-audit
  • BOL Processing and Data Entry
  • BOL Freight Audit and Payment
  • Customer Billing and Invoice Processing


  • Equipment Purchase and Maintenance Management
  • Carrier Sourcing/Carrier Compliance
  • Labor Administration, Management and Reporting
  • Resource Schedule Creation and Routing Maintenance
  • Logistics Project Implementation Management
  • Multi-facility Sourcing Research and Analytics
  • Hazardous Material Cargo Handling Approval/Reporting
  • Returnable Container Tracking and Tracing
  • Supplier Management and Measurement
  • Supplier Web Portal Management

Finance and HR

  • Disbursement
  • Accounts Payable
  • Accounts Receivable
  • Credit and Collections
  • Cost Reporting and Audit/Vendor Reconciliation
  • Agency Reconciliations
  • Vendor Help Desk
  • General Ledger/Bank Reconciliation
  • Payroll Management
  • Driver Resource Management
  • Detention and Demurrage Invoicing/Reporting
  • Monthly Closing/Quarterly/Yearly Closing
  • Treasury Reporting
  • Part/Product Logistics GL Coding
  • Financial Planning and Analysis

Other Activities

  • Intranet Support
  • Web Help
  • E-commerce Registration
  • Claims Management
  • Data Transmission
  • Data Hubbing
  • E-learning Module Content Management
  • E-learning Module Content Creation
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