The trucking industry is extremely fragmented and competitive. The rising cost of fuel has made a significant dent in the operating margins of companies in the trucking sector. An acute shortage of drivers has made industry players highly vulnerable as clients opt for other modes of transportation. Safety regulations and emission control norms have also affected the industry. Companies in this sector are now eager for opportunities to move up the value chain and create customer stickiness by improving their service delivery. They also want to aggressively cut servicing costs and need collaborative partnerships to maintain slender operating margins.

WNS understands the challenges faced by the industry and offers Business Process Management (BPM) solutions that can help companies enhance operational and cost efficiencies in their business. We have been delivering a bouquet of best-in-class services and solutions to some of the leading companies in the trucking sector.

Leading truck rental and logistics company gains USD 15 Mn in additional working capital

Case:

WNS re-engineered the client’s order-to-cash cycle to help unlock millions in working capital

Related To: Shipping and Logistics Trucking Order to Cash

Global logistics services company saves USD 1 Mn through cost optimization

Case:

WNS leveraged its process maturity model to reduce early payment of urgent invoices

Related To: Shipping and Logistics Trucking Cost Optimization

Safety and compliance service provider leverages WNS’ data analytics capability

Case:

Analytics helped in the program to prevent collisions and injuries in heavy trucks and buses

Related To: Shipping and Logistics Analytics Trucking

The WNS Advantage

We have over 15 years’ industry experience which enables us to offer services across processes such as driver logs, trip records, fuel tickets, audit services and Finance and Accounting (F&A).

Domain Expertise

Our deep domain knowledge of the trucking sector enables us to offer end-to-end solutions for various processes. With a culture of continuous innovation powered by industry experts and Six Sigma black belt professionals, we are always driven to look for opportunities to improve client processes. Furthermore, our employees are trained and upskilled regularly through our domain university.

Technology Enablement

Through our analytics-embedded, technology-enabled solutions, we offer a range of value-added services. For instance, BlackBoxSM, our platform-based solution, offers instant, accurate and cost-effective results in various business processes. It also offers clients flexibility and visibility in their operations.

Offerings

The spectrum of our services in the trucking sector ranges from accounts payable to accounts receivable, fixed asset accounting, video event review, and trip records and exceptions. By leveraging industry best practices and partnerships, we offer our clients support in sales and customer service. From booking to query and complaint management, our multi-channel, multi-lingual support is delivered across geographies. Our core operations’ support spans data management, technology and master data management. Our back office services support F&A, human resources management and procurement.

“Being a leader in safe driving analytics, Lytx appreciates that WNS uses data analytics to continuously improve quality and efficiency in supporting our business. We rely on the WNS team to review high volumes of business-critical content, and they consistently exceed our expectations.”

William J. Ruff

Vice President, Market Operations, Lytx®